Second time not as good as the first

Norwegian Getaway Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: January 10, 2016
Cabin Type: Balcony
Cabin Number: 11216
Traveled As: Family (older children)
Reviewed: 1 year ago

I would not suggest booking through BJ'S Travel.  I booked a year in advance and had nothing but trouble with my reservation, spent approximately 12 hours total on the phone with them having to take time out of work to do so and only to arrived at the airport the day of the cruise to find out yet another mistake had occurred we had no transfers to the airport that were paid for a year in advance.  Once aboard I spent half the cruise fixing my reservation.  I didn't have fun.  The cruise staff, food and ports overall were great once we had everything straightened out.  I was a second time cruiser on this ship and was disappointed to see that the shows were all the same as the year before when we went.  Also was disappointed that the specialty dining package did not include the illusionarium show which was included the year before.  The food however, was excellent.  The "free" beverage package is however not free as a gratuity tax is now charged that did not exist a year ago.  I would like to recognize the wait staff as all work very hard to please their guests.  There was also a lot of confusion with the walk off disembarkment procedure this time as we were given several different answers as to the process depending on who you asked.  I don't think I'll cruise with Norwegian anytime soon and am considering giving Royal a try.          

Food and Dining

5 out of 5
excellent food

Onboard Activities

3 out of 5
could have had more nightlife activities for young cruisers over 21 they were board

Entertainment

1 out of 5
same shows as last year

Service and Staff

5 out of 5
Angus a waiter at the poolside bar deserves a big raise as he works very hard

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
cabin was great had no issues with the room

Ship Tip

Don't book through BJ's Travel go directly through Norwegian

3 out of 5
was ok
5 out of 5
was a fun island would have been better if the weather was sunny
3 out of 5
people selling things chase you too much
5 out of 5
nice island
3 out of 5
appeared a little dirty
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