Norwegian Getaway Cruise Review to Caribbean - Western

Contributor Level: Third Mate

7+ cruises


Helpful Votes

1 out of 5

Cruise was good but travel agent at was not trustworthy and ruined the esxperience

Sail Date: January 10, 2016

Reviewed: 1 year ago

Traveled As: Couple

Room Type: Balcony

Cruise agent, Jay Ravede, promised a $50 on board credit.  Credit was never applied.   I called Jay from the ship as well as sent him an e mail as a 'reminder' but all was ignored.   The ship also called him on our behalf and there was no response.    Jay Ravede also promised a bottle of wine in the room upon our arrival and it was not there.    Not really sure who you hire as a r3epresentative of your company but based on my experience with and with your travel agent I will no longer use as my agent for any future bookings.  I am hoping that you will somehow try to compensate me for my loss.  If not, I will forward this response to NCL as well as the social media pages that are available for all your potential future customers to see.     

Cabin / Stateroom
room was smaller than other ships and cruise experiences.
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Service and Staff
Food and Dining

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