Cruise was good but travel agent at was not trustworthy and ruined the esxperience

Norwegian Getaway Cruise Review to Caribbean - Western

Experience: 7+ cruises
Review: 1
Helpful Votes: 17

Overall Rating:

1 out of 5
Verified Review
7 Night Western Caribbean (Miami Roundtrip)
Sail Date: January 10, 2016
Ship: Norwegian Getaway
Cabin Type: Balcony
Cabin Number: 9756
Traveled As: Couple
Reviewed: 2 years ago

Cruise agent, Jay Ravede, promised a $50 on board credit.  Credit was never applied.   I called Jay from the ship as well as sent him an e mail as a 'reminder' but all was ignored.   The ship also called him on our behalf and there was no response.    Jay Ravede also promised a bottle of wine in the room upon our arrival and it was not there.    Not really sure who you hire as a r3epresentative of your company but based on my experience with and with your travel agent I will no longer use as my agent for any future bookings.  I am hoping that you will somehow try to compensate me for my loss.  If not, I will forward this response to NCL as well as the social media pages that are available for all your potential future customers to see.     

Food and Dining

5 out of 5

Onboard Activities

5 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

3 out of 5
room was smaller than other ships and cruise experiences.
5 out of 5
1 out of 5
5 out of 5
Was this review helpful? 17

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