making the best of a bad situation

Norwegian Getaway Cruise Review to Caribbean - Eastern


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3.0 out of 5
Verified Review
7 Night Eastern Caribbean (Miami Roundtrip)
Sail Date: August 15, 2015
Ship: Norwegian Getaway
Cabin Type: Suite
Cabin Number: 13188
Traveled As: Family (young children)
Reviewed: 2 years ago

first time on a norwegian cruise not sure if i will repeat it. broken american airlines plane caused us to miss boarding in miami terrible experience.boarded in ST THomas staff was really on the ball for boarding. small but nice rooms, excellent cabin steward. lots of activities on board for adults and kids, our group of 6 had 2,8,12 year olds and 1 senior. some of the staff was excellent especially in O Sheenan's restaurant and bar (except for 1 pissy waiter in the booth section), the majority of the staff seemed to be hanging around and didn't really engage the passengers which is really strange on a cruise ship, they didn't have anyone we could tell watching the kid pool area  and some of the older kids were really rowdy, the staff of the kid program was excellent if you go on this ship send your kids they will have a ball, the food was disapointing and just fair. except in the specialty restaurants where both staff and food are excellent but that should be true also of the dinring rooms and buffet. they need to get a better system for disembarkation if you get on the ship at a later port that part was a nightmare.overall I think i'll go back to Royal Carribean and hope this departure from excellent customer service is not a new trend.  I gave it 3 stars cause we tried our best to make the best out of every situation as long as we were together we had a great time

Food and Dining

1 out of 5
the food was bland .the menus were unexciting and repeated

Onboard Activities

3 out of 5
lots of things to do but you need to really real your daily planner as most of the crew is not helpful

Entertainment

5 out of 5
excellent entertainment

Children's Programs

5 out of 5
excellent kids program for all ages , wish they would add and for the babies like other ships

Service and Staff

3 out of 5
great staff in O Sheenan's servers and Bartenders liked 1 drink especially and female bartender remembered way to go, alot of staff members milling about but not helpful to passengers

Ship Quality

3 out of 5
very clean, pool area im evening needs supervision for wet and slippery spots as it also is the acess to buffet area

Cabin / Stateroom

cabin is long and narrow but has storage, beds are comforatble, bathroom is fabulous, balcony is as large as a closet.they designed the bigger ships with smaller cabins which is odd. if you plan on spending aalot od time in your caabin or on your balcony might not be the ship for you

Ship Tip

if you can't get a dining package as an add on with your cruise, eat at the bar the food is better than the dining room

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