making the best of a bad situation

first time on a norwegian cruise not sure if i will repeat it. broken american airlines plane caused us to miss boarding in miami terrible experience.boarded in ST THomas staff was really on the ball for boarding. small but nice rooms, excellent cabin steward. lots of activities on board for adults and kids, our group of 6 had 2,8,12 year olds and 1 senior. some of the staff was excellent especially in O Sheenan's restaurant and bar (except for 1 pissy waiter in the booth section), the majority of the staff seemed to be hanging around and didn't really engage the passengers which is really strange on a cruise ship, they didn't have anyone we could tell watching the kid pool area  and some of the older kids were really rowdy, the staff of the kid program was excellent if you go on this ship send your kids they will have a ball, the food was disapointing and just fair. except in the specialty restaurants where both staff and food are excellent but that should be true also of the dinring rooms and buffet. they need to get a better system for disembarkation if you get on the ship at a later port that part was a nightmare.overall I think i'll go back to Royal Carribean and hope this departure from excellent customer service is not a new trend.  I gave it 3 stars cause we tried our best to make the best out of every situation as long as we were together we had a great time