Great cruise, very good food, very good staff

Norwegian Gem Cruise Review to Bermuda

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 22

Overall rating:

4.3 out of 5
Verified Review
Norwegian Gem

7 Night Bermuda (Boston Roundtrip)

Sail date: May 10, 2019

Ship: Norwegian Gem

Cabin type: Oceanview

Cabin number: 8076

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Overall a very good experience with call outs above. Other inputs would be for the Norwegian app: link the agenda items to a description page and add the weather report.

Embarkation

4 out of 5
Getting on the ship was organized and easy. Once on the ship, not enough information on what or where to go before room was ready.

Ship experiences

Food and Dining

4 out of 5
4.5 stars. Dining room was mostly clean and fully stocked. Specialty restaurant food was excellent and the buffet was very good. The beer taps were not functioning.

Onboard Activities

3 out of 5
The fitness center smelled like cigarette smoke, family hot tubs had very young children that were not supervised.

Entertainment

5 out of 5
All the shows were super!

Children's Programs

no children

Service and Staff

4 out of 5
4.5 stars. Most were excellent, but there were a few grumpy hostesses.

Ship Quality

4 out of 5
Crew should attend to common area bathrooms after a large event.

Cabin / Stateroom

5 out of 5
We don't spend much time in the room, but it was large enough to get the job done. The beds and pillows were great.

Ship tip

Get to shows / events early to get a seat. Download the app before the ship sails. If communications with others on the ship is important, get the phone / text package.

Ports of call

Boston, Massachusetts Did not visit port

Live in the area.

Royal Naval Dockyard, West End, Bermuda

5 out of 5
The day at the beach was worth it, not crowded like the public beaches. The island drive was great and DeVon was super informed, funny, and helpful. Sunset cruise was good only because of the rum swizzles.

Disembarkation

2 out of 5
It was hurry up and wait. Everyone wanted off at the same time. Not sure if blocking by groups like at embarkation could work.
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