Many Room Issues
Norwegian Gem Cruise Review to Caribbean
Eastern Caribbean
Sail date: December 11, 2016
Ship: Norwegian Gem
Cabin type: Inside
Cabin number: 10043
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
Room, was smaller than we were told. Ship was "over capacity because 2 days prior to sailing they had a sale and people paid 1/2 of what we did for better rooms. Our room issues couldn't be addressed or resolved due to no rooms available.
Customer service was rude and unhelpful. As I said we paid basically for 2 cabins what other people paid for 4 and theirs was not interior but ocean view and balconies. After 4 Cruises with Norwegian it left a really sour taste in my mouth.
Now onto the ship, after cruising on the Breakaway, Escape and Epic before, we were completely let down. Everything closed way too early, playing big chess on the deck and was being told by 4:30 that it had to be shut down, move to rock climbing also shut down etc..
The food was also a let down from other trips, not much variety. Also the dining room was way too small.
The one saving grace was the stops on the islands which were great. I tried to contact Norwegian Customer Service to no avail. Never got answers to my emails and they are always closed when I get out of work so I have no chance to talk to them by phone.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Wake up early and go to bed early since most things are closed in the evening...