Not recommended

Norwegian Gem Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 46

Overall rating:

1 out of 5
Verified Review
Norwegian Gem

10 Night Eastern Caribbean (New York Roundtrip)

Sail date: January 28, 2017

Ship: Norwegian Gem

Cabin type: Balcony

Cabin number: 9620

Traveled as: Couple

Reviewed: 7 years ago

Review summary

I cannot recommend the Norwegian Gem!  The ship is recently refurbished but HVAC brought on asthma/bronchitis.  Maybe mold circulating?  We expected an inclusive experience, instead we felt extra costs were at every turn. 

We had prepaid a dining package for the specialty restaurants but were horrified to find menus in the main included restaurants with choices that would cost $20 or more extra. Norwegian even charged for taking a tour of the ship. Included in main dining-room were cheaper choices like spaghetti.  Food must be a big draw though for we (as longtime cruisers) have never seen so many obese people on one ship. Buffet gave good choices but when husband got sick & I had to take 3 meals per day, I had to cram a plate with all choices for no trays available. Best specialty restaurant was Chinese.  Japanese very noisy with good show.  Italian had gristly veal.  Brazilian rushed food at us when we wanted to dine.

 

Nightlife and Daytime life?

1.       Ship has loud music throughout bars, lounges, restaurants. Socializing difficult.  Husband hard of hearing but hearing aids forced off to deal with high ambient noise.  We had to take tables of 2. We could not share larger tables for he was not able to talk & listen.  We were together 24/7 without meeting new companions.

2.       Entertainment in Stardust Theater was very good but theater so cool some days we needed sweater, jacket and winter coat, plus hats.

 

Best experiences?

1.       Wait staff everywhere.  Especially kind was a St Lucian waitress in the Brazilian Restaurant!

2.       Internet Café Manager Anna D’cunha gave kind and excellent advice & help with wi-fi on everyone’s equipment and listened politely and tirelessly to problems which were out of her control due to the nature of ship wi-fi!

3.       Excursion to Virgin Gorda Baths & Snorkel with boat ride, crawling under & over rocks & snorkeling sights.

Ship experiences

Food and Dining

3 out of 5
They had extra charges for main dining-room food that should have been included

Onboard Activities

None found to do

Entertainment

3 out of 5
Loved the dance shows

Service and Staff

3 out of 5
Wait staff everywhere.  Especially kind was a St Lucian waitress in the Brazilian Restaurant! 2.       Internet Café Manager Anna D’cunha gave kind and excellent advice & help with wi-fi on everyone’s equipment and listened politely and tirelessly to problems which were out of her control due to the nature of ship wi-fi!

Ship Quality

1 out of 5
Something in HVAC in areas where no outside air gave asthmatic/bronchitis reaction. Perhaps mold circulating?

Cabin / Stateroom

1 out of 5
Loved the balcony. Room efficiently designed. Bad air through HVAC may have had mold?

Ship tip

No loud music from below in Asian restaurant area during meal time so people can talk. Clean air circulating system so people don't get sick & hate their vacation.

Ports of call

San Juan, Puerto Rico

3 out of 5
Lovely walk along the harbor

Philipsburg, St. Maarten

3 out of 5
Go on independent "Snorkel & Boat" tour excursion with Twin Rivers:

Traveler Photos

Twin Rivers Company Snorkel tour St Maartin. St Maartin shopping distric chickens Pilot boat guides ship New York Skyline Clever
Was this review helpful? 46

10 Comments

ckessler8388    7 years ago

Sounds like someone who shouldnt be on a cruise

baboon    7 years ago

I think you took this cruise just so you can complain to many obese people music to loud hvac caused you problems next time stay home so your husband can have a good time oh yeah and i hearing problem was caused by all your complaining just my observation

kathyd193    7 years ago

I've been on the Gem 5 times and going again in April. It is my favorite ship. Don't you think most of the ship would have been sick if the HVAC was circulating mold? The Gem isn't for everyone but it's the BEST in my book

jasond    7 years ago

I'm large so Is my wife and son talk shit to my face

jessie25    7 years ago

My family and I were on the Gem May of 2016 and absolutely loved it! The staff and food was great! Not one single complaint.

jasond    7 years ago

there's always that one person that complains so they can get credit towards another cruise you must be old as dust if music is to loud that's what bar's are like don't like it do go it's that easy the Gem has great reviews but a few and those that aren't good must be your family members

XBCR619andW    7 years ago

I doubt it was the ships HVAC system. sounds like you are a chronic complainer.

JusMe    7 years ago

Most of the cruise lines now have extra fee items in the MDR and charge for room service.  Sounds like it has been a while since you cruised.

willwork4cruz    7 years ago

In looking at the reviews for the Gem it seems you are one of the very few who didn't have a good time. The others were probably obese anyway.

jib614    7 years ago

i think its pretty ignorant to even mention your observation of so many obese people! Maybe you should just avoid cruises with all that dang loud noise, food and obese people.

Other reviews of this sailing