Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

Experience
4-6 cruises

Review
1

Helpful Votes
2

1 out of 5

Norwegian cruises can do much better

Sail Date: July 16, 2016

Reviewed: 4 months ago

Traveled As: Couple

Room Type: Balcony

I have been on multiple cruises and never had any of the following issues. I enjoy cruising and understand that sometimes things can get crowded on the ship but never had it this bad. I am NOT hard to please, but when I spend thousands of my hard earned money I want to enjoy it. I have also been boating for years and grew up boating. 

The Norwegian cruise line is not a line I will ever join again - unless it were free and even then it's questionable. 

WAY too many people for the areas. Hundreds of people had to stand for most comedy/performances. If you didn't get up really early to get chairs by the pool forget about it. The spa was nice, but if you get a massage you should get access to the relaxation rooms (not have to pay an additonal $150), and they shouldn't spend 30 minutes after your massage trying to sell you more crap. You're there to relax! The tendering process was horrible - as soon as we got on the island they stopped lunch. We didn't eat at all that day until dinner because of it! The process for this was very misleading. It says to get your ticket only when you're ready - so we did that, but had to wait 2 more hours. 

Not only that, but they tried to make bogus charges! We paid $117 for something, they tried to put it through as $1,017! They did this for multiple things. 

The photo packages were misleading. I wanted to buy photos of my parents since I bought a 50 photo package. They said I couldn't because it wasn't my room number and he also claimed the package was complimentary. Ok, if it's complimentary then my parents should be able to get their own since "complimentary" means it comes with the cruise. 

No room in the pools, the weight room in the gym is TINY.  We could barely fit 5 people in there. My boyfriend and I could barely keep our workout routine because of the tiny space.

The staterooms are the smallest of any cruise I have been on. For just my bf and I it was fine (we had a balcony) but I would not recommend it for a family of 4. 

No poolside service for drinks. And if you do want a drink cancel your plans for the day because you'll be waiting there a LONG time. They will service other people who got to the bar after you- they need to learn how to bartend. Waiters and staff didn't get friendly until you tip them. 

The food I didn't think was too bad until I came home and ate something and realized how absolutely crappy the food was. The desserts were absolutely disgusting; and I like my sweets. The only thing that was good was the lava cake.

I really could go on but hopefully I've made my point that you should not waste your money.

Do not recommend this cruise at all. We spent thousands only to be disappointed. 

Cabin / Stateroom
Very small compared to other cruises
Embarkation and Disembarkation
Ship Quality
Destinations and Excursions
Onboard Activities
Children's Programs
Entertainment
Service and Staff
Food and Dining

Tip

Just don't go



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