Very Disappointing

Norwegian Gem Cruise Review to Canada, New England, New York

Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 11

Overall Rating:

3 out of 5
Verified Review
13 Night Canada/New England & Bahamas (New York Roundtrip)
Sail Date: June 12, 2016
Ship: Norwegian Gem
Cabin Type: Balcony
Cabin Number: 9022
Traveled As: Singles/Friends
Reviewed: 1 year ago

Most caotic registration ever. They make you book a check-in time and then push premium members ahead of you. Took one hour in line to check in, people were screaming at the personnel who had no real response. Food was mediocre at best. Nothing to do on board. All activities either child centric or sale events. No real TV service except news channels. Since we were just off-shore some entertainment channels didn't seem like a lot to expect. Tours were ridiculous since there was nothing much to see in the towns we docked in. Saw every high school in St Johns Bay, all four of them. Pretty places but not much to offer. Chaos continued when we docked in Maine. Customs scheduled announcements were not properly made, leading to arguments as people on tours had to push ahead of the line, and we had to run the length of the ship three times to get through customs. It was ludicrous and exhausting and mirrored the disorganization of the cruise director during the entire cruise. All in all I would not recommend this ship or this destination. Big disappointment. 

Food and Dining

1 out of 5

Onboard Activities

1 out of 5


1 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
Smallest balcony cabin I ever had. Beds were hard and so small I feared falling out. No where to put anything down, especially in bath. Very tiny TV and only one TV and one movie channel with horrible programming and inability to make sound louder so missed most of the movie dialogue.

Ship Tip

Don't go.

5 out of 5
Was this review helpful? 11

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