Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Purser

7+ cruises


Helpful Votes

2 out of 5

Cost Cutting Is Apparently SIGNFICANTLY Impacting NCL

Sail Date: July 25, 2015

Reviewed: 1 year ago

Traveled As: Family (older children)

Room Type: Suite


We had a person in our group who needed a wheelchair for the amount of walking that would be required on the boat (and on excursions) + had ordered one from the company NCL recommended. This was supposed to be delivered to one of our cabins upon our arrival. It was delivered to us 48 hours later, after multiple requests to Guest Services!!! By then, our family member was incapacitated due to swollen feet + ankles and had to miss the next day's trip to the private island while resting up with ice packs and elevated feet! Inexcusable!We also had children in our party. Do you know where the water and lemon aid is located if you at the pool? On the other side of the Buffet or essentially half the boat away. All 4 adults in our party said they would choose a different cruise line next time (2 asked me how I had chosen NCL in the 1st place...).

Food and Dining
Service and Staff
While the attitude of many was upbeat and fun, the lack of care and low staffing levels was hurtful.
Even the teens enjoyed the evening entertainment (a rousing positive vote!)
Children's Programs
Ship Quality
To get water/lemon aid you have to go to the far end of the buffet (EXTREMELY crowded during peak times); inconvenient at other times.
Embarkation and Disembarkation
Cabin / Stateroom The room was lovely but they need to tell you to bring your own conditioner -- as opposed to every hotel or resort of mention - they do not supply any. Sun, salt, chlorine and multiple showers every day absolutely REQUIRE conditioner for the hair!!! Should be on their What to Bring List!
New York, New York
Port Canaveral, Florida
Great Stirrup Cay (Cruiseline Private Island), Bahamas
Oppressively hot, so shade is a must, but the water is beyond beautiful and many available day excursions = fun day!
Nassau, Bahamas


Choose another cruise line; we will next time.

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