Cost Cutting Is Apparently SIGNFICANTLY Impacting NCL
Norwegian Gem Cruise Review to Caribbean - Bahamas
Sail Date: July 25, 2015
Ship: Norwegian Gem
Cabin Type: Suite
Cabin Number: 11552
Traveled As: Family (older children)
Reviewed: 2 years ago
We had a person in our group who needed a wheelchair for the amount of walking that would be required on the boat (and on excursions) + had ordered one from the company NCL recommended. This was supposed to be delivered to one of our cabins upon our arrival. It was delivered to us 48 hours later, after multiple requests to Guest Services!!! By then, our family member was incapacitated due to swollen feet + ankles and had to miss the next day's trip to the private island while resting up with ice packs and elevated feet! Inexcusable!We also had children in our party. Do you know where the water and lemon aid is located if you at the pool? On the other side of the Buffet or essentially half the boat away. All 4 adults in our party said they would choose a different cruise line next time (2 asked me how I had chosen NCL in the 1st place...).
Food and Dining
Service and Staff
Cabin / Stateroom
Choose another cruise line; we will next time.