Cost Cutting Is Apparently SIGNFICANTLY Impacting NCL

Norwegian Gem Cruise Review to Caribbean - Bahamas

annmlongmore

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 34

Overall rating:

2 out of 5

Verified Review

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: July 25, 2015

Ship: Norwegian Gem

Cabin type: Suite

Cabin number: 11552

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

We had a person in our group who needed a wheelchair for the amount of walking that would be required on the boat (and on excursions) + had ordered one from the company NCL recommended. This was supposed to be delivered to one of our cabins upon our arrival. It was delivered to us 48 hours later, after multiple requests to Guest Services!!! By then, our family member was incapacitated due to swollen feet + ankles and had to miss the next day's trip to the private island while resting up with ice packs and elevated feet! Inexcusable!We also had children in our party. Do you know where the water and lemon aid is located if you at the pool? On the other side of the Buffet or essentially half the boat away. All 4 adults in our party said they would choose a different cruise line next time (2 asked me how I had chosen NCL in the 1st place...).

Ship experiences

Food and Dining

5 out of 5

Entertainment

5 out of 5

Even the teens enjoyed the evening entertainment (a rousing positive vote!)

Children's Programs

3 out of 5

Service and Staff

1 out of 5

While the attitude of many was upbeat and fun, the lack of care and low staffing levels was hurtful.

Ship Quality

1 out of 5

To get water/lemon aid you have to go to the far end of the buffet (EXTREMELY crowded during peak times); inconvenient at other times.

Cabin / Stateroom

The room was lovely but they need to tell you to bring your own conditioner -- as opposed to every hotel or resort of mention - they do not supply any. Sun, salt, chlorine and multiple showers every day absolutely REQUIRE conditioner for the hair!!! Should be on their What to Bring List!