Norwegian Gem Cruise Review to Caribbean - Bahamas

Contributor Level: Third Mate

2-3 cruises


Helpful Votes

4 out of 5

Good, but could have been excellent.

Sail Date: August 02, 2014

Reviewed: 2 years ago

Traveled As: Couple

Room Type: Inside

My husband and I were slightly apprehensive to cruise Norwegian because we had previously cruised with Celebrity, which was outstanding, and Royal Caribbean, which was perfect for us. We only chose Norwegian because it left from a close port, NY, and we had already done the two summer cruises that leave out of Cape Liberty, so we wanted to try a different route. However, we are unlikely to book Norwegian again as we didn't 100% care for the Freestyle Dining experience as we felt the service was quite awful. At the same time, we felt badly for the servers at dinner because it was obvious that they were extremely overworked and had very little help. It was unreal to me how they had to fill our water, bread, get our drinks from the bar, take orders and serve our food. We did have a few good servers, but overall our nightly dining experience was lacking the personalized experience that we have been awarded on other cruise lines. 

Ship Quality
Food and Dining
The service was lacking, but food was outstanding.
Service and Staff
Very friendly, helpful and warm.
There was not enough poolside entertainment
Children's Programs NA
Onboard Activities
Destinations and Excursions
We were a little upset that we could not get off the ship in a timely fashion when we were in Great Stirrup Cay.
Cabin / Stateroom
Granted it was an inside room with no window, I was impressed with the comfort of the bed, ample storage and large bathroom.
New York, New York
Port Canaveral, Florida N/A
Great Stirrup Cay (Cruiseline Private Island), Bahamas
We were unable to leave because the tendering process was a disaster and then it started to thunderstorm.
Nassau, Bahamas


Get to dinner around 6 p.m. in the Magenta dining room. Anytime after that gets kind of crazy and you will wait a long time for service.

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