Not what I was expecting

Norwegian Gem Cruise Review to Caribbean - Bahamas

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 19

Overall rating:

3 out of 5
Verified Review
Norwegian Gem

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: July 05, 2014

Ship: Norwegian Gem

Cabin type: Balcony

Cabin number: 10070

Traveled as: Family (older children)

Reviewed: 7 years ago

Review summary

This was our first cruise with Norwegian, having heard others rave about their cruise with this cruise line, we were excited to go with Norwegian.

We took the Gem out of New York City. We are from California and spent a few days in New York before the cruise and had a great time. The cruise was going to Cape Cnaveral then to the Bahamas. As far as these destinations, there were really alot of fun. We cruised with our adult children and grandchildren. There were 11 of us. The destinations offered lots to do for all of us, as we all went and did our own thing at each port. We aged from 11- 53.  A really fun time at all ports!

Our problem with this cruise, having cruised before to Mexico and Alaska. ( Carnival and Royal Carbibean ) the service we were expecting just wasn't there. It seemed like there wasn't enough crew. We have never cruised "Freestyle" before. I don't know if that was the problem. My husband said he thought the crew in the buffet and dining rooms, just couldn't keep up with the constant flow of people.

at the buffet , the food the food was good but not many choices. And always couldn't find a place to sit. I saw a older couple sit at a dirty table after walking around , they gave up and just moved the dirty dishes so they cuold eat. We cleaned a table 2 times ourself.Tthe crew also seemed very tired and overwhelmed at the buffet. Also not so proffesional as our previous cruises. Like the were on freestyle mode. Not all, but most were't very happy, just seemed tired.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

5 out of 5
We went to the art auction and it was very good.


5 out of 5
Best on any cruise so far.

Children's Programs

5 out of 5
Our Grandkids 11-14 had a great time. and just wanted to be at the kid and teen programs all the time!

Service and Staff

3 out of 5
service at our room was very good. But at dining areas crew seemed tired and overwhelemed.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
The cabin was smaller then I thought. We had a king bed w/balcony. The bathroom was large and a really good shower!

Ship tip

We got a large Cabana on Stir up Cay owned by Norwegian. It was very good and on the quiet side of the beach. The only complaint was the service was less then expected. After reading other reviews I expected excellent service. For 350.00 and 60.00 for 2 more people it was a let down .

Ports of call

New York, New York

5 out of 5
We stayed at Hyatt Grand Central great area to walk and see or jump on subway.

Port Canaveral, Florida

3 out of 5
Go see Kennedy space center.

Great Stirrup Cay (Cruise Line Private Island), Bahamas

5 out of 5
What a beautiful Island! We rented a large Cabana. service not so great, but Cabana had a shower, towels , fridge , lounge chairs and even a hammock!

Nassau, Bahamas

5 out of 5
Watch out for all the local drivers! the are relentless!! Eat a Sharkeez. Great service and Bahama Mama Drinks!!!
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