overall experience
Norwegian Gem Cruise Review to Caribbean - Eastern
9 Night Eastern Caribbean (New York Roundtrip)
Sail date: December 14, 2013
Ship: Norwegian Gem
Cabin type: Suite
Cabin number: 11118
Traveled as: Family (young children)
Reviewed: 10 years ago
Review summary
we enjoyed the trip overall it seems as if the workers were overworked and it also seems like the ship had not been cleaned thoroughly our room was very dirty the bathroom unclean and when I asked one of the workers about a dirty film that was on the handrails as well as on the room number plates the workers told me that it was sanitizer it looked unsightly and if it was sanitizer something needs to change because it looked very nasty and left a dirty film.It seems as if the cruise line is more concerned about making money, even though they have staff standing at doors to make sure people wash their hands (thats great) but to prevent potential larger issues in the future the concern should also be about the overall cleanliness. I think the workers are wonderful but overworked stressed, they need time off and more time in between cruises to clean your ships
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Children's Programs
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Ship needs to be cleaned , you're staff very nice but give them a break,and better entertainment