Norwegian Gem Cruise Review to Caribbean - Eastern

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

overall experience

Sail Date: December 14, 2013

Reviewed: 3 years ago

Traveled As: Family (young children)

Room Type: Suite

we enjoyed the trip overall it seems as if the workers  were overworked and it also seems like the ship had not been cleaned thoroughly our room was very dirty the bathroom unclean and when I asked one of the workers about a  dirty film that was on the handrails as well as on the room number plates the workers told me that it was sanitizer it looked unsightly  and if it was  sanitizer  something needs to change because it looked  very nasty and left a dirty film.It seems as if  the cruise line is more concerned about making money, even though they have staff standing at doors to make sure people wash their hands (thats great)  but to prevent potential larger issues in the future the concern should also be about the overall cleanliness. I think the workers are wonderful but overworked stressed, they need time off and more time in between cruises to clean your ships

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Children's Programs
Onboard Activities
Destinations and Excursions


Ship needs to be cleaned , you're staff very nice but give them a break,and better entertainment

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