Disappointed with Norwegian
Norwegian Gem Cruise Review to Bermuda
Sail Date: October 02, 2011
Ship: Norwegian Gem
Cabin Type: Suite
Traveled As: Couple
Reviewed: 5 years ago
Review SummaryThis is my third cruise; first was with Carnival; second with Royal Caribbean; now this.
I would call it "ok" nothing to be excited about. There are some pluses about freestyle dining and some downside.
Ship quality was ok, layout ok... not great and some major shortcomings
Food and Dining
There were 3 dining areas we frequented: the garden cafe (buffet style), and the 2 main dining rooms: the grand palace and magenta, which both had the same menus.
Of those, the buffet was poor to excellent depending on what your tastes are; the meal of the day (breakfast was better than lunch I'd say). The main dining rooms usually had something we enjoyed, though the quality between meals was inconsistent (for example steamed red snapper was dry and horrible, but a couple of their other red snapper dishes were about as good as I've had anywhere->excellent). The sherberts and sorbets were consistently good, the other deserts varied (my wife and I ordered differently for each meal and shared) fair to good.
Service and Staff
Our room attendant was ok and friendly enough. The front desk folks seemed stressed.
The doors in the main atrium swayed when the ship rocked;
There were essentially no "really comfortable" chairs I found in any of the public areas that we frequented. Some were better than others, but the types of furnishings and the layout just didn't suit us (and we are not heavy, just average American size weight )
The layout of main entertainment areas was poor. The stardust theater has some wierdly arranged balconies and due to my wife's inability to navigate stairs we sat up high and there are very poor sightlines (read that as having vision blocked by the balconies).... the seating is crunched; poor accessibility for handicapped / wheelchair bound folks.
They had movies/entertainers in the attrium with poor seating and sightlines
Cabin / Stateroom
We had a mini suite, with a couch and tub. The tub was very narrow to stand in, and very difficult to enter/exit. The couch was rock hard and the worst piece of furniture I've ever seen. I mean, this is inner city, garage sale quality stuff and frankly I'm doing a disservice to inner city garage sales by saying that. I was an ugly burnt orange velor and very uncomfortable even stacked with pillows.
Ports of Call
Don't Miss: The south beaches starting at Horseshoe Bay.
Pros: Convenient Port; Overall friendly staff;
Cons: Everything else