Norwegian Gem Cruise Review to Bermuda

Deck Hand

2-3 cruises


Helpful Vote

1 out of 5

Norwegian Gem lacks luster

Sail Date: September 25, 2011

Reviewed: 5 years ago

Traveled As: Couple

Room Type: Oceanview

Overall, this cruise and ship is worth no more than a 5 out of 10. The service was awful. The staff disinterested in helping, and some times non existent. The wait staff could not handle the volume of people in the dining room and people with reservations had to wait 30 minutes, plus to get service was not easy. Food orders delayed and cold.

The food was bland and not very interesting. There was no variety in the breakfast lunch or dinner buffets. The sitdown dinners were uninspired and repetitious. The specialty dinners were good, but at $20 more per person on top of the base fare, that was too much.

The wait staff was surly and very unfriendly. It might have helped if they spoke english, but when asked to take away a dirty glass or dish, the waiters would snarl, like it was beneath them. At times bar bill was shoved at me and the waiter grunted that I had to sign it. No crew member smiled.

I did not like that there is an automatic service charge of $12 per person per day. I think it made the staff not interested in doing a good job since their tip was already guaranteed and fixed.

Pros: entertainment, Bistro specialty restaurant

Cons: food bland and mediocre, service was terrible

Recommends Norwegian Gem? No.

Ship Quality
Cabin / Stateroom
Food and Dining
Boring, uninspired, repetitious
Service and Staff
Horrible staff. Not interested in the customer. Not friendly. Terrible service in Pacific Garden restaurant. NO ONE went beyond their jobs. It was rare that they did their job.
King's Wharf, Bermuda
Pink sand beach on Elbow beach (Horseshoe) was great. St George was a waste of time.
Don't Miss: horseshoe beach

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