Norwegian Gem lacks luster

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 20

Review summary

Overall, this cruise and ship is worth no more than a 5 out of 10. The service was awful. The staff disinterested in helping, and some times non existent. The wait staff could not handle the volume of people in the dining room and people with reservations had to wait 30 minutes, plus to get service was not easy. Food orders delayed and cold. The food was bland and not very interesting. There was no variety in the breakfast lunch or dinner buffets. The sitdown dinners were uninspired and repetitious. The specialty dinners were good, but at $20 more per person on top of the base fare, that was too much. The wait staff was surly and very unfriendly. It might have helped if they spoke english, but when asked to take away a dirty glass or dish, the waiters would snarl, like it was beneath them. At times bar bill was shoved at me and the waiter grunted that I had to sign it. No crew member smiled. I did not like that there is an automatic service charge of $12 per person per day. I think it made the staff not interested in doing a good job since their tip was already guaranteed and fixed.

Ship experiences

Food and Dining

Entertainment

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

King's Wharf, Bermuda