Disappointed

Norwegian Escape Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 68

Overall rating:

2.9 out of 5
Verified Review
Norwegian Escape

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: March 23, 2024

Ship: Norwegian Escape

Cabin type: Inside

Cabin number: 13421

Traveled as: Family (older children)

Reviewed: 2 months ago

Review summary

I would say that NCL is losing their touch! The workers look tired and not happy! I hate the fact that NCL did no reimbursement for their wrong doing. I had to unclog my own bathroom sink after waiting for 2 days to get it done. No reimbursement for not porting or my dinner fiasco and paying for an upgrade room but got a worst one than what I had originally! I think I will have to jump ship to Royal!

Embarkation

3 out of 5
No issues .. boarded at about 2:45 no lines

Ship experiences

Food and Dining

2 out of 5
Same breakfast every day. Cagney was a big disappointment since my dinner was served to me after one hour. There were guest who sat 10 mins after me was served, they ate and had dessert before my dinner was served to me. All truth by the time it got to me I was so upset I did not touch it just walked away.

Onboard Activities

2 out of 5
Spent most of the time in the thermal spa. Too many kids just wandering and behaving badly with no parents supervision.

Entertainment

3 out of 5
Enjoyed the adult comedy shows but the room was a sauna

Children's Programs

No kids. I had a 18 year old

Service and Staff

2 out of 5
The staff just looked miserable and tired. I met my steward for the 1 st time on day 4! Also, the spa workers were too pushy for sales! They constantly made you feel like there was something wrong with your skin or body that you needed service!

Ship Quality

3 out of 5
I caught too many glasses in the elevator or on the floors and unflushed toilets!

Cabin / Stateroom

3 out of 5
It wasn’t my bedroom or bed!

Ship tip

Good luck!

Ports of call

Port Canaveral, Florida Did not visit port

Drove home

Cozumel, Mexico

4 out of 5
San Francisco beach club was amazing! Money and time well spent!

George Town, Grand Cayman

3 out of 5
Ok! Did not get off ship till 12 pm so my time on the 7 mile beach was very limited

Ocho Rios, Jamaica

4 out of 5
Amazing day! People are a bit pushy and rough but I handled it just fine!

Great Stirrup Cay (Cruise Line Private Island), Bahamas Did not visit port

NCL cancelled our port and I was not compensated except for my excursion fees! What a rip off!

Disembarkation

3 out of 5
I was so happy to be off that ship!
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