Great service, great food HORRIBLE disembarkation

Item: Norwegian Escape
Rating: 4.5
Author: briannamdemarzo

Norwegian Escape Cruise Review to Bermuda

briannamdemarzo

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 20

Overall rating:

4.5 out of 5

Verified Review

5 Night Bermuda (New York Roundtrip)

Sail date: November 15, 2019

Ship: Norwegian Escape

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Staff and dining is great. Disembarkation was terrible in which I will never cruise with Norwegian again.

Embarkation

3 out of 5

Very rude staff through customs and at check-in desk before getting on the ship. Very unfriendly woman that helped us

Ship experiences

Food and Dining

5 out of 5

Awesome

Onboard Activities

5 out of 5

We did not get to experience any outside activities due to weather while sailing...

Entertainment

4 out of 5

DJ’s could play more music geared toward younger crowd. (20s-30s)

Service and Staff

5 out of 5

Amazing staff. Not 1 compliant about them. Extremely friendly

Ship Quality

5 out of 5

Very clean overall.

Cabin / Stateroom

4 out of 5

Stateroom. Cramped but clean.

Ship tip

Book during the summer to enjoy outside activities and drinking while sailing. You will go stir-crazy when kept in doors. Go for a balcony. Stateroom is not worth it.

Thumbs up

Ports of call

New York, New York

4 out of 5

Left from NY.

Thumbs Up 0

Royal Naval Dockyard, West End, Bermuda

5 out of 5

The weather did not permit for us to do very much. Bermuda is beautiful, but most water sports were cancelled due to the inclimate weather.

Thumbs Up 0

Disembarkation

1 out of 5

HORRIFYING. Instead of customs picking up the fact that there was a court order on the person I was sailing with. Norwegian waiter until we had come back from our 5-night cruise to arrest my guest. Which then lead to 3 hours in customs,NYPD arresting my guest. I had to take 4 pieces of luggage myself and take a $200 Uber back to my home. Norweigian/Customs could have been courteous enough to let us know we were not allowed on the cruise with the court order, but instead they made disembarkation EXTREMELY embarrassing by having my guest ESCORTED off the ship in cuffs in front of people we had met and staff that contributed to us having a great time UP UNTIL leaving. It was absolutely horrible and because of this incident I will never cruise with Norweigian again.