Family Cruise 2017 " Long Line Big Ship "

Norwegian Escape Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 11

Overall rating:

3 out of 5
Verified Review
Norwegian Escape

7 Night Western Caribbean (Miami Roundtrip)

Sail date: May 27, 2017

Ship: Norwegian Escape

Cabin type: Balcony

Traveled as: Large Group

Reviewed: 7 years ago

Review summary

Over all I would have to say it was good . For me I want to go on a vacation that I can rate excellent but not in this case . Here are a few things we had issues with . Since Norwegian has what they call anytime dining it made it difficult for us to get feed in a timely manner . We ate at the Manhattan 4 out of the 7 nights and it took hours to get our food which made us miss shows . The last night we were trying to get in as much as we could but because it took 3 hours to get our food our last night was wasted . We did have a large party so I expect some wait but not a 3 hour wait . They set us at 3 different tables side by side and each table received there food at different times , about an hour apart , when we asked what was taking so long the waiter said  "long line big ship" . We laughed about it but didn't expect an answer like that . Another bad experience was my parents wanted a family group picture and since we had over 10 people they charged a $69.00 sitting fee which included 3 photos , the photographer only took 4 photos and when we went to look at them later there was not one we could pick because they were all bad . Some of us had closed eyes , looking the other way and the worst of it most of us had bad shadows across our faces . When we pointed out this they said we still had to pay for them even if there wasn't one we could use . Another thing that happened was we played bingo mid week , we bought the $69.00 package which was 27 cards for 3 games plus some pull off's . The first bingo paid out $200.00 , the second $250.00 and the last game was a black out for $1000.00 but what they failed to tell you before you paid was that if no one had a bingo within 47 numbers called you didn't win . So I recommend playing the last day , jackpots are a little bigger . The worst of it all was my dad missed out on $1000.00 bingo because they were calling out the numbers too fast . Even though I'm still young , the younger crowed there kept telling them to call the numbers faster not taking in consideration for some that had 9 cards to work with and the elderly , you would think Norwegian would have electronic cards so no one misses out ! Customer service was not friendly and our state room bathroom smelt like pee which lingered into the room area .                       

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5
OK

Ports of call

Miami, Florida

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

5 out of 5

Harvest Caye, Belize

5 out of 5

Costa Maya (Mahahual), Mexico

5 out of 5

Cozumel, Mexico

5 out of 5
Was this review helpful? 11

6 Comments

jrvansi1    7 years ago

I notice on here that if a person just explains what happened to them (giving a review) god forbid you say anything negative people come after you - holy crap it's an opinion we all have them and it's ok! Sorry you experienced a few crazy things happening but the input is always good for customer service to hear!!!

wurdgurl    7 years ago

I'm sorry you didn't have a better experience.

Yashu    7 years ago

if you had such a bag experience with the dining room the first time you went and missed shows then why did you bother going back again and again? didn't you learn the first time? I can't believe you sat there for three hours with that big of a group with out some one thinking it would be faster going to the buffet, especially for your last night on the ship when you knew you guys wanted to do other things that evening, that is just your own stupidity if the service was that slow. maybe they were slow because you and your family were just rude and ignorant.

NuBeginngz12    7 years ago

Can't honestly believe that anyone in there right mind would sit at a table for three hours waiting to be served that unrealistic! As far as bingo goes if you felt that your dad needed assistance playing bingo you should have helped him only allowed him to play one board. The rules of the game can't and won't change just because your dad is participating ! Room smelling like urine , did you tell inform your room steward or flush the toilet after every use. It's you not the cruise line , why don't you try doing a stacation next time!

trunkmonk    7 years ago

no way I would sit there for 3 hours

NuBeginngz12    7 years ago

Can't honestly believe that anyone in their right m

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