subpar food, poor service, cancelled Bahamas

Norwegian Escape Cruise Review to Caribbean - Eastern

cebenson

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 64

Overall rating:

2 out of 5

Verified Review

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: March 12, 2016

Ship: Norwegian Escape

Cabin type: Oceanview

Cabin number: 5140

Traveled as: Singles/Friends

Reviewed: 8 years ago

Review summary

this is a lovely ship, but our experience was not. the service was generally (especially at the expensive specialty dining, which was frustrating). with the exception of the desserts, the food simply wasn't very good (why is your seafood tasteless??). we had multiple alarms go off in our room, and the staff was very dismissive, seemed poorly informed. We briefly diverted for an emergency (~1.5 hours off course), so they cancelled our stop in the Bahamas - which was supposed to be 12 hours. Our only compensation was the $18 port fee.

when I talked to management, they put us in a different room and refunded the specialty meal, which I really appreciate; however, that just wasn't enough to undo how poorly most of the cruise went.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Service and Staff

1 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

it's an ADA cabin, intended for people with disabilities. Our travel agent didn't tell us this, and the staff was completely unhelpful any time we were confused about why the room was different/inconvenient.

Ports of call

Miami, Florida

1 out of 5

Port of Miami is the worst. sliced my finger open (like, enough to leave a puddle of blood on the ground after it spilled out of my hands) getting off the elevator my line was forced into. required to wait 30+ min for Fire Rescue, who wrapped my finger closed without cleaning it, at all. dropped off at the Port of Miami clinic at 8:40. they don't open until 9. At 9, I found out they can't help me because their nurse doesn't arrive until 10. I have to be at the airport at 12.

Thumbs Up 3

Tortola, British Virgin Islands

5 out of 5

though the ship excursion was poorly organized (too much time standing in the sun or waiting on our boat), the Baths at Virgin Gorda were amazing. a must see.

Thumbs Up 6

5 Comments

askoleern 8 years ago

Being to Nassau many times believe me you didn't miss anything..

Thumbs Up 0

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askoleern 8 years ago

Be prepared to get pushed aside by this guy if an emergency would happen

Thumbs Up 1

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shawnanddenise 8 years ago

I would much rather miss a port to have someone's life saved

Thumbs Up 1

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cruisincouple06 8 years ago

Cebenson you were refunded your port fee....what else were you expecting to get refunded....do you think the cruise line wanted to detour and miss the port, how much money do you think it cost the cruise line to have to go off course

Thumbs Up 1

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pauladodds 8 years ago

My understanding was we went approximately 120 miles off course to meet the Coast Guard helicopter out of Puerto Rico. My paperwork showed we were expected to be in Nassau from 12:30 to 6:30. (6 hours). I hope whoever was airlifted off the ship is ok. We had a great time even though we missed Nassau (we were refunded the port fee) Food was good. Crew was great. Our room steward (Arvin) was amazing

Thumbs Up 2

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