WORST CRUISE ONLY

We have cruised over 50 times and at least 7 times on Norwegian. This was by far the worst experience we have ever had. On the second day of our first week, the second in command walked up to us and asked if we were having a good time as he was concerned that everyone he spoke to had only negative things to say. We expressed our feelings about how disappointed we were. We could write a novel about what was wrong with this cruise from hell, but will give you some quick highlights so you do not make the same mistake that 4,100 other people make each and every week.. The food is horrible, unless you go to upgraded pay dinning. One night we had escargot, good luck finding one as I would have called this dish minced mushrooms in snail juice! Our daughter stepped on glass by the pool, 24 hours later the blood and bloody towel still are in the same spot on the deck and have not been cleaned. The mini suite is so poorly designed that you cannot move in there without tripping over something. Our shower door was defective without a security latch and smashed my finger as the boat rocked. The servers treat you like cattle, and customer service is completely indifferent. The buffet was horrible, the Pizza was not as good as Elio's. Burgers were dry, deserts bland and overall quality made Golden Corral look like a five star restaurant. The entertainment was difficult to access unless you booked all of your reservations the first day. We could not get coffee in our room, and 2 days out of 14 we actually saw pool towels in our room, as we were told they did not have enough! The ship is poorly designed, and cannot accommodate 4,100 passengers efficiently. The back pool area for adults only is nice, but a little planning and a coffee station would have been nice, so you did not have to walk to the front of the ship. Customer service is unorganized and run by kids with poor listening skills and canned robotic answers. Of course you are hoping they can actually hear you above the loud band playing in the atrium across from them. The only positive thing I can say about the ship is the casino was nice and large and the Noodle bar. I am not sure if this is a reflection of just the Epic or all Norwegian ships since they started to give away all of the Freebies. I can tell you as well as virtually every other passenger on board that this was the cruise from hell. In addition to the above, the overall cleanliness of the ship was disgraceful as was the maintenance. Can you imagine asking a crew member to lower the shades in a dining area as the sun was blinding you and being told, they are not working for over a month! Can you imagine two days in a row of getting hair in your food and then being told this never happens. How about ordering a nice juicy cheese burger from the Irish bar inside, only to find out it was topped off with a think piece of plastic. Bottom line, don't travel on the Epic!