Disappointing

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Cruises: 7+ cruises
Reviews: 2
Helpful Votes: 54

Overall rating:

2 out of 5
Verified Review
Norwegian Epic

7 Night Western Mediterranean (Rome Roundtrip)

Sail date: October 05, 2016

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 9209

Traveled as: Family (older children)

Reviewed: 5 years ago

Review summary

 Been on many cruises and this by far was the most disappointing. 

-we didn't like freestyle dining at all. No relationship with servers and hard to coordinate with evening entertainment 

-having to make a reservation for shows is absurd.  By the time you figure out what you are doing for dinner,the shows are booked 

 

- having passengers join and leave  the cruise at different points takes away from the cruusi f experience.didnt get the orientation to the crew or they excitement that comes on a first day. Many first time cruisers were totally confused. 

-hate the bathroom and toilet being the main cabin with no door. Compromises ones privacy if in the shower and the other party wants to leave. 

-didn't care for being midship and no way to access the elevators and stairs without a healthy walk. Purposely positioned ourselves to get to the stairs.  (Poor design ) 

-staff were not friendly or interested. -maybe due to not being able to create relationships with folks coming and going all the time?

- no wandering bar service on the upper pool deck 

Ship experiences

Food and Dining

1 out of 5
Hate free style dining . On bright light was Paulo (asst dining room mgr) in the Manhattan dining room. Had a poor experience (3 HR meal, melted ice cream , accused by server of switching seats to confuse her !) and he did great service recovery.

Onboard Activities

1 out of 5

Entertainment

3 out of 5
Couldn't get into shows . Did standing room for comedian

Children's Programs

3 out of 5
N/a

Service and Staff

1 out of 5

Cabin / Stateroom

1 out of 5
Hate the bathroom/shower arrangement in the room. Great storage space . No close stairs.

Ship tip

Don't go on this ship. Had a better experience with Norweigen two years ago out of Venice to Greek islands . Had the same cruise director so I truly believe the bad experience was due to the multiple stops people can board resulting in shoe/dinner "reservation system " and crew lack of engagement.

Ports of call

Civitavecchia (Rome), Italy

5 out of 5
Get a personal driver and tour Giudice nce
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