poor customer service!

Norwegian Epic Cruise Review to Europe - Western Mediterranean

Experience: 7+ cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3 out of 5
Verified Review
Norwegian Epic
3 Night Western Mediterranean (Barcelona To Rome)
Sail Date: May 03, 2015
Ship: Norwegian Epic
Cabin Type: Suite
Cabin Number: 8048
Traveled As: Family (older children)
Reviewed: 3 years ago

The cruise was delightful, but the people who work customer service were not. We ordered the unlimited internet service that NEVER worked. We complained to the person in charged, and with attitude dismissed our complaint. We then told customer service about our experience with this employee and complained our internet was still not working. We were told they would get back to us AFTER verifying it with the person who we were unsatisfied with..in other words, they were telling us leave us alone. They never got back to us. We paid 25.00 a day for service we never received unless we were in the Internet cafe! 

Food and Dining

5 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Carol, the person who cleaned our cabin was amazing! Sweet, and did a wonderful job.

Ship Tip

do not get the internet service, like the customer service people, it does not work!

5 out of 5
5 out of 5
Was this review helpful? 3

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