Poor Customer Service

Norwegian Epic Cruise Review to Caribbean - Western

cruzfamily

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Overall rating:

3 out of 5

7 Night Western Caribbean (Miami Roundtrip)

Sail date: March 29, 2015

Ship: Norwegian Epic

Cabin type: Balcony

Cabin number: 12091

Traveled as: Family (older children)

Reviewed: 9 years ago

Review summary

We have been cruising for 18 years, but this was our first time on Norwegian. The ship was beautiful and very clean. There was always something to do to keep us busy. The downfall was the customer service. We had several encounters with rude crew members that were not accommodating. Our cabin steward never made it to our room before 2:00 pm each day, which was very frustrating. If we needed something we had to call or go looking for her. We have cruised with 3 other cruise lines and the customer service has always been exceptional, but that was not the case this time.

Ship experiences

Food and Dining

5 out of 5

Lots a food choices

Onboard Activities

3 out of 5

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Entertainment

3 out of 5

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Children's Programs

N/A

Service and Staff

3 out of 5

The one crew member that was exceptional was Cardell John, Cabin Steward for room 12095. He is a perfect example of what customer service is all about.

Ship Quality

5 out of 5

The ship is beautiful and very clean

Cabin / Stateroom

3 out of 5

The large balcony was great, but the cabin steward Melody was not very efficient.