Norwegian Epic Cruise Review to Caribbean - Western

Contributor Level: Purser

7+ cruises


Helpful Votes

3 out of 5

Poor Customer Service

Sail Date: March 29, 2015

Reviewed: 2 years ago

Traveled As: Family (older children)

Room Type: Balcony

We have been cruising for 18 years, but this was our first time on Norwegian.  The ship was beautiful and very clean.  There was always something to do to keep us busy.  The downfall was the customer service.  We had several encounters with rude crew members that were not accommodating. Our cabin steward never made it to our room before 2:00 pm each day, which was very frustrating.  If we needed something we had to call or go looking for her.  We have cruised with 3 other cruise lines and the customer service has always been exceptional, but that was not the case this time.



Ship Quality
The ship is beautiful and very clean
Food and Dining
Lots a food choices
Cabin / Stateroom
The large balcony was great, but the cabin steward Melody was not very efficient.
Service and Staff
The one crew member that was exceptional was Cardell John, Cabin Steward for room 12095. He is a perfect example of what customer service is all about.
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Children's Programs N/A
Onboard Activities
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Destinations and Excursions
Jamaica is awesome!
Miami, Florida
Ocho Rios, Jamaica
I love Ocho Rios, Jamaica. You must visit Dunn's River Falls.
George Town, Grand Cayman
This Island is very clean.
Cozumel, Mexico
This was our 3rd time there. It is always nice to visit Cozumel.


Be sure to get a cabin near the elevator. It makes navigating the ship easier.

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