The good in cruise was erased by poor room quality and dangerous shore excursion

Norwegian Dawn Cruise Review to Canada, New England, New York

Cruises: 7+ cruises
Review: 1
Helpful Votes: 20

Overall rating:

2.3 out of 5
Verified Review
Norwegian Dawn

7 Night Canada & New England (New York Roundtrip)

Sail date: May 11, 2019

Ship: Norwegian Dawn

Cabin type: Balcony

Cabin number: 10230

Traveled as: Couple

Reviewed: 1 year ago

Review summary

This was a huge disappointment! We are avid cruisers and expected much more. The value was missing from the get go! Very old and tired room with many defects. For the price our travel agent charged us is a big question?? Why the Dawn took a premium cabin and let it disintegrate is ??? Rust, paint drippings dirty balcony, shameful drapes and sliding door. Julie our steward tried but the balcony was the General Manager miss.

Embarkation

2 out of 5

Ship experiences

Food and Dining

3 out of 5
Main dining room nice. Specialty a miss

Onboard Activities

2 out of 5
fitness room well equipped

Entertainment

2 out of 5

Service and Staff

3 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
Balcony was very poor condition. There were rusted out support railings. Paint splatter on glass railing. Glass balcony super dirty. The sliding door had not be cleaned or refurbished for many years. The privacy drape was full of holes. There were stains on ceiling. We paid way to much for what we got. Do not recommend ! We asked for concierge level service. Said not available, the cabin next to us had concierge????

Ship tip

This was our fifth Norwegian sailing. A big miss this time. We have had 18 cruises total. We will go with others again. They can keep the Gold Latitude membership

Ports of call

Halifax, Nova Scotia

2 out of 5
Terrible dock location. Inconvenient. Bus tour to Peggy's cove was well done

Saint John, New Brunswick

4 out of 5
Terminal was good. We took the best of St. John. Heather our tour guide was the BEST we have ever had. We have had 60+ excursions she was the best

Bar Harbor, Maine Did not visit port

Weather and the tender looked difficult

Portland, Maine

2 out of 5
Dock was good. Nice location, lots of shops, galleries and Restaurants very near the ship.

Newport, Rhode Island

1 out of 5
Chaos and Danger. There were two Dawn staff on shore for excursions. (700 people in state of confusion) because Dawn not prepared. Ship said partly cloudy 57 degrees on May 17. The weather looked bad, I asked one of the two staff members to double check weather 3 times. With no weather warning 29 of us entered the 85 foot schooner ride. The weather so bad they could only use half the sail. Within 15 minutes it started raining. Then for the next hour cold freezing rain with no shelter. Finally a lady almost in tears asked to go back. As we arrived to port there was a 500+ person lineup for two tenders in the freezing rain. So after 45 more minutes we had some shelter in tender boat. NOT ONE DAWN STAFF COULD BE SEEN. Now we could have medical bills to visit doctor with cold and flu. RECKLESS, RECKLESS , RECKLESS WITH OUR SAFETY. They knew the storm was on us and sent us out anyway!

Disembarkation

3 out of 5
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