Worst Cruise Ever

Item: Norwegian Dawn
Rating: 3.4
Author: davidkfaulcon

Norwegian Dawn Cruise Review to Bermuda

davidkfaulcon

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 38

Overall rating:

3.4 out of 5

7 Night Bermuda (Boston Roundtrip)

Sail date: October 27, 2017

Ship: Norwegian Dawn

Cabin type: Suite

Cabin number: 11060

Traveled as: Singles/Friends

Reviewed: 6 years ago

Review summary

First of all, I would not recommend this cruise line, or cruise ship to anyone... we picked a suite that we liked, then was asked if we would be interested in upgrading our cabin if one became available. We said yes, but never heard back from anyone, until we received a withdrawal from our bank account for $1500 dollars. We called the cruise line to find out what the fee was. They told us it was for our upgrade that we never approved. They never allowed us to see the new suite or decide if we wanted to make the switch. When we arrived to our suite, it wasn't cleaned. There was ballon ends and tape all over the ceiling from the previous guests. There was finger prints all over the mirrors and televisions. Our Suite that caused us an extra $1500 dollars was below the main entrance above us going in and out of the pool area. Needless to say we barely slept because of the noise. We continued to complain but of course nothing was done. I have traveled on many cruise lines in the past. They were all amazing with nothing but four or five stars on all reviews. I am still trying to catch up on my sleep.

Embarkation

1 out of 5

It wasn't what we were told it would be.

Ship experiences

Food and Dining

4 out of 5

The food and restaurants were great

Onboard Activities

5 out of 5

Was so tired from the noise above our Suite. We were moved from the suite we chose to a suite we didn't pick or have a choice of. We were below the main entrance in and out of the pool area

Entertainment

We were so tired to see. See the response above

Children's Programs

No children

Service and Staff

4 out of 5

Our room steward Larry, went above and beyond. Our Butler Clint was great as well

Ship Quality

3 out of 5

It was a very old boat. The site we had was dirty. I.e.; tape and tips from balloons were on our ceiling, our mirrors were dirty, fingerprints all over our televisions.

Cabin / Stateroom

2 out of 5

Cabin was dirty when we arrived. Balloon tips and tape stuck to our ceiling. It had fingerprints on our mirrors and tv screens. We picked and paid for a better suite. Then received a call and was asked if we would want an upgrade suite if one was available. We of course said yes, but heard nothing back until we received our bank statement showing a $1500 dollar charge that we never approved from the ship line to the suite we ended up in. It was smaller and nothing as it was suppose to be.