A Christmas to remember

Norwegian Dawn Cruise Review to Caribbean - Western

Cruises: 2-3 cruises
Reviews: 2
Helpful Votes: 90

Overall rating:

5 out of 5
Verified Review
Norwegian Dawn

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: December 23, 2016

Ship: Norwegian Dawn

Cabin type: Suite

Cabin number: 12030

Traveled as: Family (young children)

Reviewed: 5 years ago

Review summary

This was our second cruise and our daughters first and it went almost perfect. The best thing we did was book a family suite. With young children and all the excitement of a cruise ship our butler and room steward made everything 100 x's easier! I don't think we met a crew member that wasn't completely happy and helpful whenever we needed anything. I had to do a lot of research into shore excursions since we were traveling with a 3 year old and many of the better ones were not age appropriate but it all worked out. 

 

The kids zone was staffed with people who were young and energetic and truly loved the kids they were working with. Our girls were asking to go every chance they got. They did arts and crafts and plenty of theme nights and generally kept them so busy that we could have a little guilt free adult time. 

 

The only complaint we had was our concierge and it might just be we were spoiled on our last cruise (also Norwegian) by a concierge that everyone seemed to know when we mentioned her on this one. All of our dinner reservations were moved to late times and they were very unhelpful with rescheduling even though I had everything documented and had made it clear our kids were used to early bed times so eating at 9pm with a 3 year old was not possible. Unless we tracked our concierge down we rarely saw or heard from her and it was really just a lower grade of service then what we had previously experienced. I will say our butler, Made, went above and beyond at every opportunity to make our vacation smooth and memorable. Somehow he always managed to produce bowls of gummy bears, sandwiches and snacks after shore excursions, and kept my champagne corked (that one is still a mystery to me). 

 

We will definitely cruise again and it will be with Norwegian most likely. They have an attention to detail that was very important to us and a level of service overall that I haven't heard of from my friends who have sailed with other cruise lines. 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Children's Programs

5 out of 5

Service and Staff

5 out of 5
If you are able to and are traveling with young children upgrade to a suite. The butler is worth every penny on nights that your kids are too tired to sit through a dinner but you still want something nicer then the buffet. Make sure you tip well and you will be at the top of their priority list.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
If you expect quiet this is NOT the cabin for you. You are about 20 ft from the pool deck and there is usually a band playing.... you don't even need to open the balcony door to hear it. There is also a sun deck and steps directly above this room and kids run wild all day. This didn't bother us too much but you should consider it. This was a larger then average room due to its location although you gave up some balcony to get it. There was a large walk in closet and the bed could be sectioned off with a sliding wall and curtains. Would recommend this cabin to anyone who likes the creature comforts and space they get at home.

Ports of call

New Orleans, Louisiana

3 out of 5

Costa Maya (Mahahual), Mexico

3 out of 5

Harvest Caye, Belize

3 out of 5

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5

Cozumel, Mexico

3 out of 5
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