Not happy with Norwegian cruise out of Boston
Norwegian Dawn Cruise Review to Bermuda
Sail date: June 24, 2016
Ship: Norwegian Dawn
Cabin type: Balcony
Cabin number: 9682
Traveled as: Large Group
Reviewed: 7 years ago
Review summary
My husband and I have been on multiple cruises in the past and have never experienced the rudeness of the staff that we did on the Norwegian Dawn this past week. We paid extra to have the beverage package, but since there were no servers walking around the pool area, you had to wait at the bar for 20 minutes or more for a drink. And then when you did get waited on, they acted like you were bothering them. This was at every bar you went to - not just the pool area. We only ate dinner in the dining room twice because the service was so slow. Both times we were there for 2 hours. We heard at the end of the cruise they were understaffed by over 100 people so you can't really blame the staff for being so stressed out! Norwegian shouldn't have charged us full price for a cruise that they couldn't adequately staff.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
17 Comments
Gwbigdog 1 year ago
edib 7 years ago
krogers360 7 years ago
tbend 7 years ago
jdesorcy 7 years ago
krogers360 7 years ago
jdesorcy 7 years ago
ljh180 7 years ago
krogers360 7 years ago
newmrs719 7 years ago
Unhappy62416 7 years ago
I wouldn't have minded waiting so much, I think it was the rudeness that bothered me the most. One bartender even mimicked one of the guests after he walked away. Usually they bend over backwards to make people happy but this wasn't the case. And a lot of the bathrooms were disgusting, flooded, stalls out of order, trash overflowing.
jdesorcy 7 years ago
flipflop15 7 years ago
christydauzat 7 years ago
Summer10 7 years ago
krogers360 7 years ago
debbiegagnon 7 years ago