Not happy with Norwegian cruise out of Boston

Norwegian Dawn Cruise Review to Bermuda


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 2

Overall Rating:

2.0 out of 5

Sail Date: June 24, 2016
Ship: Norwegian Dawn
Cabin Type: Balcony
Cabin Number: 9682
Traveled As: Large Group
Reviewed: 1 year ago

My husband and I have been on multiple cruises in the past and have never experienced the rudeness of the staff that we did on the Norwegian Dawn this past week.  We paid extra to have the beverage package, but since there were no servers walking around the pool area,  you had to wait at the bar for 20 minutes or more for a drink.  And then when you did get waited on, they acted like you were bothering them.  This was at every bar you went to - not just the pool area.  We only ate dinner in the dining room twice because the service was so slow.  Both times we were there for 2 hours.  We heard at the end of the cruise they were understaffed by over 100 people so you can't really blame the staff for being so stressed out!  Norwegian shouldn't have charged us full price for a cruise that they couldn't adequately staff.  Angry

Food and Dining

3 out of 5
food was good but service was slow. The ran out of a lot of food and drinks. They even ran out of white bread in one restaurant.

Onboard Activities

3 out of 5
wasn't a lot of activities

Entertainment

3 out of 5

Service and Staff

3 out of 5
The stewards that took care of the rooms were awesome! Margica (a waitress in O'Sheehans) was a sweetheart. Antonio and everyone in the spa was great. Other than that see my comments above!!!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Our cabin steward was awesome!
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