Terrible Experience

Item: Norwegian Breakaway
Rating: 2.4
Author: TRandazzo

Norwegian Breakaway Cruise Review

TRandazzo

Contributor Level: Purser

4 Days Till Next Cruise

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 2

Overall rating:

2.4 out of 5

10 Night Greek Isles: Santorini Athens & Florence (Rome Roundtrip)

Sail date: October 13, 2023

Ship: Norwegian Breakaway

Traveled as: Singles/Friends

Reviewed: 1 month ago

Review summary

I will never cruise with NCL again, they treat you like garbage when you become sick! They lock you away and never check in with housekeeping or food, they say you can order what you want and watch any of their in-room movies, but they didn’t tell me that I had to fight for everything!!! I had to fight for a Diet Coke, for them to reverse the movie charges in the room, not to mention that I lost my money on all the upgrades that I paid for, they would not refund the priority boarding, restaurants, unlimited alcohol package, etc. plus, I had to pay them $3,000 for the medical care. Never again, I am booked on Celebrity next month, no more NCL!!!

Embarkation

3 out of 5

Was good until I was quarantined with Covid!

Ship experiences

Food and Dining

1 out of 5

Once I was quarantined, the food was terrible! They would not allow me to order from restaurants that I had reservations, and the menus they provided did not match the food that was delivered!!! If you eat at one of the restaurants versus the room service menus, they did not match! I was only allowed to order food from a limited menu depending on the day and the food was crap!!! They literally argued with me every single order when I asked for a Diet Coke even though I had the unlimited drink package and NEVER did I order liquor, just a Diet Coke and they refused to deliver one!!!

Onboard Activities

3 out of 5

Fine until my quarantined.

Entertainment

3 out of 5

Fine until I was quarantined.

Service and Staff

1 out of 5

They treat you like crap once you become sick! They NEVER came to clean the room because they said they did not have protective gear!!! I had to beg for clean towels!!’

Ship Quality

1 out of 5

Not that clean if I caught Covid!!!

Cabin / Stateroom

1 out of 5

They refused to clean the room when I became sick.