Awful awful awful

Cruises: 7+ cruises

Review: 1

Helpful Votes: 12

Review summary

The whole cruise was so upsetting and I wanted to go home. Despite checking in online, I had to queue again when I got there to 'check in', I mean what the hell! Badly organised. We couldn't go in the cabin as it wasn't ready, again badly organised. Straight away I noticed a theme on the menus, which was a massive lack of vegetarian options. I spoke to someone there and organised a meal for the next day, a pizza - will come back to that later. Went in my cabin noticed a smell like musky smell that made me feel sick, it was small as expected but very dated and dirty. The floor was clearly not vacuumed. The bed sheets did not look clean, I could have cried. Everything involved a huge queue, which became very tiresome. Nearly 2000 kids made the ship nosy and horrible to be around and it was so busy it was hard to get seated anywhere. The whole ship needs a refit, it's dirty, dated and all the seats are falling apart. The excursions were badly organised and overpriced. My Mum didn't even like the food and she is not a vegetarian, back to the pizza that I was getting. It came out with no cheese and salami on. I mean I laughed because it was such a joke, especially when I said to the guy it was salami and he said it was a tomato, the waiter came over and agreed it was salami. Service was really slow in the restaurants. The big thing as well is I registered to pay cash on the bill knowing I had the drinks package and probably wouldn't spend at all, they kept stopping my card so I couldn't use the drinks package, I would get letters regularly to my cabin and also the server would keep saying my card had been stopped, which then involved loads of queuing at guest services and a lot of embarrassment. I had to pay $20 to stop this and even then I kept getting letters, on the last day after I had the pleasure of queuing for my money back they stopped it again. They also emptied the single lounge so you couldn't get drinks on the last day. Lastly, the room is either too hot or cold, the adjustable temperature control is useless and my Mum had cold air blowing over her bed in her balcony cabin and they couldn't do a thing about it. POOR. I have never been on such a poor cruise in my life, I am shocked how bad it was and will never go with them again.

Embarkation

Ship experiences

Food and Dining

Onboard Activities

Entertainment

Children's Programs

Service and Staff

Ship Quality

Cabin / Stateroom

Ports of call

New Orleans, Louisiana

Costa Maya (Mahahual), Mexico

Harvest Caye, Belize

Coxen Hole, Roatan, Bay Islands, Honduras

Cozumel, Mexico

Disembarkation

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