All-Aboard the Nightmare Cruise!

Norwegian Breakaway Cruise Review to Caribbean - Western

Cruises: 1 cruise (first)
Review: 1
Helpful Votes: 17

Overall rating:

2.9 out of 5
Norwegian Breakaway

7 Night Western Caribbean (New Orleans Roundtrip)

Sail date: January 02, 2022

Ship: Norwegian Breakaway

Cabin type: Balcony

Cabin number: 14116

Traveled as: Couple

Reviewed: 2 years ago

Review summary

I wish this review could be positive and saying all the great things about NCL, but I’ve had quite the opposite of that experience. If you’re looking for a cruise line that loses your luggage then blames you when you followed instructions and did everything right, then Norwegian is the cruise line for you! We had a 7-day cruise with no luggage, no medicine, none of our necessities. We were provided with a t-shirt that didn’t fit, a small comb, a q-tip, toothbrush, and an “I’m sorry.” I tried to get any explanation at all from Norwegian after the cruise and 3 months later I’ve gotten two pre-typed emails that is as far from genuine as possible. If you want a nightmare cruise experience, go Norwegian!

Embarkation

1 out of 5
Horrendous. Lost our luggage

Ship experiences

Food and Dining

5 out of 5
Great

Onboard Activities

3 out of 5
Spa was great. Everything else felt cramped and overcrowded so I couldn’t enjoy most of the amenities

Entertainment

2 out of 5
Pretty below-average

Children's Programs

No kids

Service and Staff

2 out of 5
The two stars is just because most of the staff were great. But customer service was awful. Don’t expect to get any help when you need it.

Ship Quality

3 out of 5
Common areas could’ve been better. There was a cigar lounge that made everything around it smell like smoke, including the nice Italian restaurant.

Cabin / Stateroom

3 out of 5
It was fine, there wasn’t nearly enough storage but NCL lost our luggage so we didn’t need it any and.

Ship tip

Carry on your luggage

Ports of call

Cozumel, Mexico

3 out of 5
It was fine, hard to navigate

Coxen Hole, Roatan, Bay Islands, Honduras

3 out of 5
Did an excursion to gumbalimba, which was fun. But the actual ride to the park was a disaster. The bus was extremely small, we could barely fit as we are both tall people.

Harvest Caye, Belize

2 out of 5
Seemed unnecessary. It was just like the ship but on land.

Costa Maya (Mahahual), Mexico

3 out of 5
Disappointed because we had no time. Had a couple hours at the beach after paying too much for a taxi.

Disembarkation

2 out of 5
Messy, crowded, poor directions.
Was this review helpful? 17

8 Comments

Gwbigdog    1 year ago

Thanks for sharing your cruise.

willwork4cruz    2 years ago

Wow that would be terrible if luggage was lost. Note to self, do not pack medicine in a checked bag.

TB654321    2 years ago

Thanks for the review, yes travelling anywhere always being your needs with you never in your luggage.

dixietino    2 years ago

Losing your luggage is terrible. Keeping critical items with you such as medicine is the first rule of travel.

javawoody    2 years ago

Thanks for sharing your experience

Gwbigdog    2 years ago

Same here.

AuntPinkie    2 years ago

Sorry this cruise didn’t meet your expectations and that your luggage was lost.

RetiredRay    2 years ago

Did you ever get your luggage? What method of turning in your luggage did you use? Most of the time I watch them toss it onto the large transport rack with 20 or so other folk’s stuff.

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