Worst Experience ever

Norwegian Breakaway Cruise Review to Caribbean - Western

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 15

Overall rating:

2 out of 5
Verified Review
Norwegian Breakaway

7 Night Western Caribbean (Port Canaveral Roundtrip)

Sail date: November 23, 2019

Ship: Norwegian Breakaway

Cabin type: Balcony

Cabin number: 11112

Traveled as: Family (older children)

Reviewed: 9 months ago

Review summary

This was by far the worst vacation we have ever taken and we travel 8-10 times per year for leisure. We have never looked forward to going home from vacation before and we could not wait to get off of this ship, it was a terrible experience. We will not be cruising with Norwegian again and we had plans on purchasing cruise next deposits and booking a cruise to Alaska this coming summer which did not happen because we were so disappointed with this experience.

Embarkation

5 out of 5
Getting on the ship was easy security and check in were great

Ship experiences

Food and Dining

1 out of 5
Food was terrible, always cold and the buffet was filthy. the specialty restaurants were slow and there were no reservations available so we were only able to use two of our dining credits.

Onboard Activities

1 out of 5
Pool was over crowded, not enough lounge chairs ever. They only had one bar for 3k people open the majority of the time. We played Bingo once paid $207.00 for a game that was supposed to start at 4 and they did not start it until almost 4:45 allowing hundreds of other cards to be sold therefore changing the rules of gambling.

Entertainment

3 out of 5
I did not go but my wife and daughter did and they enjoyed SIX and Velvet except for the food.

Service and Staff

1 out of 5
Our room's did not get cleaned all week we had the same sheets on the bed everyday and we had to help ourselves to other stewards carts for towels. the wait staff and waitors are way overworked and it shows they were all grumpy and crabby and not happy to be there not one person expect for the bartender in the ICE bar were friendly or would even say actual words to you and not just grunt back when you asked them something. They were always out of something, mint, lemon, ranch. red wine. and the wait staff in the dining areas were just as bad.

Ship Quality

1 out of 5
same lay out as the other Norweigan Ships we have been on, with the exception of the cleanliness the staff just did not care they walked past a plate of food laying on the floor by the elevators for 2 days before someone picked it up.

Cabin / Stateroom

1 out of 5
Cabin size is average for a ship cabin the beds need to be replaced as there was a valley that you had to lay in and you could see the body imprints of the hundreds before you who slept in them. the shower overflowed EVERY time we showered and maintenance never came and fixed it. and our room was not cleaned all week. On day 2 the AC stopped working and we were told that there was nothing that could be done.

Ship tip

DON'T DO IT GO WITH A DIFFERENT CRUISE LINE WE ARE GOING TO.

Ports of call

Great Stirrup Cay (Cruise Line Private Island), Bahamas

1 out of 5
Horrible you might as well stay on the ship the lines for the bar take 45 min to get a drink food is not served until 11:30 and even then it is gross. don't book excursions they get cancelled and then you are told by the staff to walk out of the gates and some locals will take you where you want to go.

Ocho Rios, Jamaica

5 out of 5
we enjoyed this only because we had some friends meet us here from Jamaica. Jamaica is beautiful and you cant go wrong. the cruise line could do better with the traffic getting off of the ship though we stood in a heard of people for an hour trying to get to the road.

George Town, Grand Cayman

5 out of 5
Beautiful place, lots of shopping and beautiful scenery

Cozumel, Mexico

2 out of 5
I did not like the port we docked in I much rather enjoyed the other side of town last time we visited. There is a very sketchy area just outside the port. the shore excursion desk is not familiar with the excursions we booked the submarine and wasted 5 hours of our day to be told my son was to tall and could not go on the excursion. we spent $520.00 for 4 of us and were told by the tour company we would be refunded by the ship to find out that was not going to happen. so not only a wasted day but we are also out $520.00

Disembarkation

1 out of 5
horrible it was hot disorganized and messy
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