NCL IS DUE FOR ANOTHER MANAGEMENT SHAKEUP

The ship is itself beautiful and big...and its stabilizer is fantastic; it was one of the smoothest sailings I've had on the high seas. But its decks are narrow (as are its staterooms) because they've put so much "junk"--e.g. restaurants, etc.) on the decks. The public areas were kept clean and well-maintained but the casino, which is dead-center on Deck 7 is smoke-filled which is a turn-off; indeed, the smoke permeates and seeps through to other (i.e. no-smoking) parts of the ship. Ditto for Deck 15, where we have to endure the smoke from the smoking section as we pass through from forward to aft for the Garden Cafe buffet and where passengers frolic. Smoke rises, so Deck 16, too, is smoky. Food the first day was off, and hardly ever hot or varied. Improved on day 2, variety-wise and temperature-wise. My stateroom was small and the heat malfunctioned and was never fixed. The shower drain was clogged and water seeped onto the flooor everyday--that, too, was never fixed. Because kids drew stuff in the toilets, other passengers' toilets were clogged, overflowing, and smelly. Complaints to Guest Services went unaddressed; the staff were contemptuous of passengers with complaints. Speaking to the Guest services Manager and the assistant manager aboard was like talking to robots. Two associates on their staff were mean-spirited and hostile. one sucked his teeth at and shuffled off, rather than deal with a customer. He also ignored a long line so as to avoid serving a customer. Another associate smirked and mocked a customer. The Manager and assistant manager backed their staffers,. The Hotel Director mario is a nice guy--but he is new and the Guest services staff run over him. The Guest Services Manager seems to be in charge, and she can get hostile, if her whims are challenged. She is unhelpful, uncooperative, as is her Assistant Manager. The Hotel Dirctor Mario needs to take charge and have the entire Guest Services staff retrained in the buisness of customer service and hotel management. I did not get the sense that anybody is ever fired. Moreover, the Guest services staff, almost to a perosn, needs cultural/sensitivity training or retraining.    Mickey Michaels