So So Cruise- Could have been nice if it were not for the below.
First I wouldn't rate as a 3 but more of a 2.5. We anticipated this trip for so long that it was disappointing to have the service we did. I'll provide Pros and Cons.
Pros:1- Travelling with a special needs child, we received the utmost care and attention including and escort off the ship so that we don't wait online.
2- We also had warm Lactaid delivered to my 3 year autistic son every night in a nice warm carafe.
3- Service provided by Mr. Humberto Vaz, Mr. Jytin Vyas, Ms. Ingrid (don't know last name) and the entire splash academy was excellent! They really went above and beyond.
Now the Cons:1- Overcrowding everywhere. Now I expected this given that we are in the spring break season BUT what I didn't expect was this entire ship overtaken by kids and drunken adults. Kids taking over hot tub, pools and buffet lines behaving rudely, badly and plain disrespectfully. No parental supervision and no security either. I get that it's a vacation for all but I paid just like everyone else and couldn't even come close to enjoying the amenities these animals did. Kids running down the halls like it's a stampede at all hours of the night ; bumped into my son and when I asked her to say excuse me she said she's in a rush and i should move... mind you parents are right there!!!! When i go to a Hilton kids are not allowed to be anywhere unsupervised. I think the cruise line needs something similar. My kids did not behave that way and they were supervised at ALL times. 2- I’m not sure of your idea of a vacation but spending it with 5k people at GSC is NOT my idea of a vacation. You had a family taking up 1/2 the beach with their huge floats, chairs taken, drunkenness at the beach- how can anyone enjoy their time. Here's what my family and I did. We got there at 10:30 and left at noon to get away from the mess. Again, folks lost their minds and mannerisms here. I don't like sitting or being on top of everyone and nor should anyone have to deal with that. Perhaps breaking out the experience from a 10-1 for one group and then a 1-4 would work? 5k people all at once is not my idea of fun!
3- Multiple instances of rude staff. Woman at the buffet told my son 'to find his own straw' when he asked. I approached her and she said she couldn't help him. That's when Mr. Vaz enters the picture to help us out. What a wonderful man! At the MIXX bar, I asked for a Toma which calls for Voli Lemon. I noticed Rohit (bartender) using Voli Original and passed the drink to me. I told him the menu says Voli Lemon, he said 'so are you saying you won't drink it?' and had an attitude. 4- O' sheehans- Terrible,service. Seats were wet in the booths and one order of wings took well over 40 minutes. My autistic son had to wait 40 minutes (not kidding) for a damn hot dog! I told the waiter that he cannot wait and I need his food first. He ignored me and said 'happy happy, wakey wakey'.
5- Instead of having washy washy people, perhaps you might want to invest in your people and have security around in the buffet at all times as opposed to people spraying your hands. An automatic can do the sanitary part. 6- How can you have Wine Tasting show at 12:30pm on Saturday as an adults show and not have splash academy open to accommodate? That's one show I wanted to see but b/c splash wasn't open I couldn't. Rock of Ages and Burn the Floor were a daily show and how can you only offer wine tasting show only once during the ship. The woman at the box office told me that 'it's not her problem about splash' if i can't go. 7-There weren't any family activities but pizza and cupcake making. All by the way one day at one time. Not staggered. What kind of madhouse are you guys creating?
8- There is an overall lack of behavior - people cutting in line, overcrowding and nasty behavior. Security does nothing about it. Life guards are present and they see kids in hot tubs and nothing nothing is said about it! You're paying those guys to do nothing.
9- Every charge on board is nickel and dimed. I have to be told about a tax while at port for my drinks- but I can't be accommodated for the specialty restaurants? if It wasn't for Mr. Vaz we wouldn't have been able to go to Moderno. 10- Smoking is disgusting and should be banned all together. Walking on the 7th floor is terrible and my kids should not have to be subject to the group of breeding smokers all huddled together.
11- Since when did casinos allow kids to be in there. Foxwoods doesn't even allow you to enter let alone sit and play... that's what happens on 7. 12- The restaurants didn't even offer anything good (except Manhattan). It looked like the buffet food presented nicely in a plate. On Royal Caribbean escargot and lobster were standard and free.
I traveled on RC and that service is far better than what we experienced. I would prefer the same waiter daily as opposed to some schulb who could care less about our needs.
Food and Dining
Service and Staff
Cabin / Stateroom