Horrible experience

Norwegian Breakaway Cruise Review to Caribbean - Bahamas


Contributor Level: Purser
Experience: 1 cruise (first)
Review: 1
Helpful Votes: 6

Overall Rating:

1.0 out of 5
Verified Review
7 Night Bahamas & Florida (New York Roundtrip)
Sail Date: December 13, 2015
Ship: Norwegian Breakaway
Cabin Type: Balcony
Cabin Number: 9852
Traveled As: Large Group
Reviewed: 1 year ago

I was looking forward to my first cruise as my honeymoon and it was the WORST experience of my life.  To start, when I got my keycard it said SODA on it although I had purchased the Unlimited Beverage Package.  When I asked about it, I was rudely told there was nothing they could do and I had to wait till I got onboard and went to Customer Service on Deck 6.  When I got there, the line was extremely long and then after an exuberant amount of time, I was told that since it was Sunday there was nothing anyone could do for me until Monday and that whatever drinks I ordered, I would NOT be reimbursed for.  The wait staff was rude and slow.  There were only a select few waiters that we would continuous go to because the others did NOT smile let alone WANT to help us.  There would be more bartenders than guests and not ONE of the guests had drinks!  The bartenders were too busy laughing and hanging out amongst themselves.  We took this cruise with other friends and family and the restaurants gave us problems accommodating our party so eating together (other than at the buffet) was a huge issue.  When we did eat together at the buffet, trying to get tables together was an issue also.  On the last night of our cruise, there was a family pizza making party in the buffet.  The weather was windy so outside food places were closed due to inclement weather.  The buffet only had ONE side open (on seafood night) and it was the same side that the people were in line to make their pizzas.  There was not enough seafood so if you wanted certain food items, you waited over a half an hour for them to be replenished.  Overall, it sucked and I was very disappointed. Angry

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

5 out of 5

Service and Staff

1 out of 5
The only person that I truly loved was the gentleman that took care of our room. The bartenders were slow and rude.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Our cabin attendant was amazing.

Ship Tip

O'Sheehan's was so much fun!

5 out of 5
5 out of 5
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