The worst ever! My honeymoon was ruined!
Norwegian Breakaway Cruise Review to Bermuda
Sail date: October 04, 2015
Ship: Norwegian Breakaway
Cabin type: Balcony
Traveled as: Couple
Reviewed: 9 years ago
Review summary
If I can rate this 0 stars I would. I got married and we decided to take a cruise as our honeymoon. Needless to say it was horrible. When we were boarding everything went well. We understood there was a hurricane in the destination areas and the waters will be rocky. This not mean that our room had to be without air conditioning. I asked my neighbor if theirs was working and it was. The next day they came to fix the air but then the television did not work. It took them 24 hours to fix everything and each time one thing was fixed another will break. I try not to let this bother our honeymoon. We went to a restaurant for dinner. It was a nice place. I ordered chicken and my husband ordered the steak. The food came out and my chicken was raw. I took one bit and it was raw. I gave it back to the waiter and he was nice about it but I told him I did not want it replaced. I went to the buffet and ate something small. We went to another restaurant another day. The waitress was nice at first. She asked us if we wanted anything from the bar and we declined. Once we declined her entire attitude changed. She was rude. Our dinners came out and that was actually good and cooked.
At the beginning of the trip I put some money down for excursions and spending money. I went to guest services and gave them a credit card since the money was used. I asked if everything was good and I can continue to purchase items since we were on our way back home. The man said everything was great. I went with my husband to purchase some gift sets. We swiped our room key and the lady said sorry it is declined. I was so embarrassed. We went back down to guest services and asked what happened. The lady says the card was not activated with our room it was an error. We went back to purchase and everything was fine.
The boat itself was nice. But if you are going on this boat be prepared to pay for every little thing. From arcades, to bowling, to shows, to fancy restaurants,
If it was not for the service we received, the room breakage, and the card mishap it might have been a good honeymoon. I am not very happy. I am staying with Carnival!
Ship experiences
Food and Dining
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Cabin / Stateroom
9 Comments
Gwbigdog 2 years ago
Brian148 9 years ago
Brian148 9 years ago
Brian148 9 years ago
clferr 9 years ago
trump696 9 years ago
cruisincouple06 9 years ago
Brian148 9 years ago
CrusinTim 9 years ago
First off...@ trump696...that's not necessary! Laponte, I;m sorry your honeymoon cruise was a fail on the part of NCL! It's understandable that for such a special occasion, you would want everything to go flawlessly and it didn't. It's all the little things that you experienced that most people on a vacation cruise would overlook but in your case, these little things added to one big fail finale. It is also unfortunate that, from what I have been reading over the last year, NCL is FAILING when it comes to customer services. We sailed on the NCL Dreamward (No longer in service) back in 1990 on a cruise to Bermuda. We had a fabulous time, no question. I find it concerning that lines like NCL continue to pump out new ships without addressing issues regarding it's latter fleet. Customer service on a cruise should be the number one priority, yet it seems to be not. I wish you and your new hubby the best of luck for your future (cruises) and hope you will draw on the good times you did have on this cruise. Bon Voyage....