Service is Extremely Lacking

Norwegian Breakaway Cruise Review to Bermuda

Experience: 2-3 cruises
Review: 1
Helpful Votes: 7

Overall Rating:

3 out of 5
Verified Review

Sail Date: September 27, 2015
Ship: Norwegian Breakaway
Cabin Type: Balcony
Cabin Number: 12282
Traveled As: Family (young children)
Reviewed: 2 years ago

Overall, the cruise was good, but the Staff lacks personality, language skills, and customer service.  Restaurant hostess were generally unpleasant, wait staff takes your order and runs, our housekeeper was terrible and didn't understand our requests.  Would take our towels and not replace with the correct quantity.  He never took away or changed our dirty glasses, didn't vacuum or change the sheets - even after we requested since we were staying with a baby.


I felt like I was treated like a number, no personal service at all.  The staff appeared jaded and bored or completely overwhelmed and are quick to rush you along...on to the next.

Food and Dining

3 out of 5
Food is good, staff was terrible.

Onboard Activities

1 out of 5
Only family friendly place is the kids pool. Nothing for adults to do with their children other than that.


3 out of 5

Children's Programs

3 out of 5

Service and Staff

1 out of 5
Keilana was our housekeeper and he was terrible. He didn't clean, vacuum, dust, replace towels or change the sheets. Just emptied the trash once a day.

Ship Quality

3 out of 5
Seating needs a serious cleaning and refurbishment. O'Sheehan's is filthy! The banquets were sunken, covered in food, missing buttons, etc. Staff definitely needs to wipe down booths after every seating, and they clearly aren't.

Cabin / Stateroom

Carpet needs to be extensively shampooed and vacuumed.
1 out of 5
Was this review helpful? 7

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