Norwegian Breakaway Cruise Review to Bermuda

Second Mate

Experience
7+ cruises

Reviews
5

Helpful Votes
21

4 out of 5

Very nice ship, with poor customer service.

Sail Date: September 27, 2015

Reviewed: 1 year ago

Traveled As: Family w/older children

Room Type: Balcony

The ship is beatifull. The itinerary is also nice . 

However NCL has a problem wiht his customer service. Every question you ask, they must check with head office and this take one or tw odays to be solved. 

Other than that , food is good , but the service on the dining room is poor. 

Entertainment was nice , and Rock of Ages it's a great show.

On the way back to New York, we had very rough seas , but crew handled it very well and life on board was almost normal.

 

Cabin / Stateroom
Nice room , well decorated , but a small balcony.
Embarkation and Disembarkation
Boarding was very slow , as the terminal is not big enough for such a massive ship.
Ship Quality
Destinations and Excursions
Onboard Activities
Entertainment
Service and Staff
Gust service was not very helpfull , and dining room service very slow. The rest of the crew was good.
Food and Dining


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