Very nice ship, with poor customer service.

Norwegian Breakaway Cruise Review to Bermuda


Contributor Level: Cruise Director
Experience: 7+ cruises
Reviews: 5
Helpful Votes: 22

Overall Rating:

4.0 out of 5
Verified Review

Sail Date: September 27, 2015
Ship: Norwegian Breakaway
Cabin Type: Balcony
Cabin Number: 9152
Traveled As: Family (older children)
Reviewed: 2 years ago

The ship is beatifull. The itinerary is also nice . 

However NCL has a problem wiht his customer service. Every question you ask, they must check with head office and this take one or tw odays to be solved. 

Other than that , food is good , but the service on the dining room is poor. 

Entertainment was nice , and Rock of Ages it's a great show.

On the way back to New York, we had very rough seas , but crew handled it very well and life on board was almost normal.

 

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
Gust service was not very helpfull , and dining room service very slow. The rest of the crew was good.

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Nice room , well decorated , but a small balcony.
5 out of 5
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