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Norwegian Breakaway Cruise Review to Bermuda

Experience: 7+ cruises
Reviews: 6
Helpful Votes: 109

Overall Rating:

4 out of 5
Verified Review

Sail Date: September 13, 2015
Ship: Norwegian Breakaway
Cabin Type: Balcony
Cabin Number: 12298
Traveled As: Couple
Reviewed: 2 years ago


I know a guarantee cabin means they can put you anywhere but there are a lot, and I mean a lot, of inside cabins on that massive boat. So when I got stuck in what was to me, one of the crappiest cabins you can get on a cruise, I was very unhappy. I figured I had paid my dues over the years as I worked my way up to Gold status, but I quickly found out that Gold means very little in the scheme of NCL.

Below is the email I sent to NCL customer service before the cruise due to my frustration and absolutely nothing came of it.

So how the cruise was after I completed it is completely irrelevant as I was pretty much disappointed and angry from the second I stepped on the boat for the 4th time in as many years.

The email below went to my travel rep and I decided to post it here, as well instead of a review, as this is what I really cared about, just to share my frustration with my cabin assignment on my trip to Bermuda Sept 2015.

Dear NCL,

See, the more I think about it, it kinda feels like someone at NCL was telling me to take a flying leap for some reason. I mean, there aren't many more worse cabins than the 3 that are as forward as you can go on deck 8, or any deck for that matter. Am I being punished 'cause I picked the low cost choice?
I know it was a GTY cabin, but wow, out of all the interior cabins on that massive ship, that's where they put me and my wife? Those should be the last cabins on the entire ship to be filled with GTY. I guess they were telling me i can take my Gold status and wipe my **** with it, for all it matters.
You know, there are a lot of non NCL ships out of Bayonee NJ. maybe next year I will look into those; try another cruise line for a while.
There are positives and negatives for all lines but maybe it's time to give another line more business and work my way to a higher level, then see who cares more for customer loyalty.

PS: As all I will get is a piece of chocolate each day in my crappy cabin for being Gold, I look forward to sharing this story with any passenger that wants to hear it while on the cruise, and though you people don't know me, what you should know is that like a car salesman, I am very persuasive when I want something, or like something, or in this case, am dissatisfied. So when I tell everyone my story of my crappy cabin assignment--and I have thousands of people to choose from on the boat--, when I get to the end, the moral of the story is: Don’t bother sailing with NCL repeatedly and working your way to a higher level, as in the end, it won't get you anything but a cabin at the absolute tip of the boat

Oh, and a piece of chocolate.

Addendum: Knowing my cabin would be terrible, I upgraded to a balcony and got the free UDP diner package as well. Made it a million times better cruise. But though on deck 12, it was still not good enough to avoid being up late, as party on H20 Deck (deck 16) was so loud, bass so powerful, it shook me and my wife out of bed at 12:30 AM. (we were going to bed early--around 11 or so--and getting up early to avoid crowds on pool deck. FYI: it works great).

On this size boat, be very careful where you choose your cab on, as it's so packed with restaurants and clubs to soak cash from guests you may end up above or below something horrible. And never choose a guarantee only on this boat, spend the little extra and pick something, or enjoy walking forever each day.

Despite the drama above, as we are used to this ship, we had a nice time, and though there are always hiccups along the way, if you come home, fat, happy and with fun memories, count it as a great cruise--which it was.

The weather was great, no waves at sea, great food, and wonderful staff. This was actually one of the best cruises yet as it all came together. And guest services offered to move our cabin and sent wine as an apology for the noise. But we liked out cabin's location by day, though, loved it even, but at night there were some issues. But that's what happens when 4000 people are crammed on one ship.



Food and Dining

5 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Ship Tip

pick your cab on or wind up in the middle of nowhere with a ten minute walk each day to go t0 b-fast. the ship is far too big. smaller ships are better, easier to navigate

5 out of 5
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