YOu get what you pay for and nothing more

Norwegian Breakaway Cruise Review to Bermuda

Cruises: 7+ cruises
Reviews: 6
Helpful Votes: 227

Overall rating:

4 out of 5
Verified Review
Norwegian Breakaway

Sail date: September 13, 2015

Ship: Norwegian Breakaway

Cabin type: Balcony

Cabin number: 12298

Traveled as: Couple

Reviewed: 9 years ago

Review summary

 

I know a guarantee cabin means they can put you anywhere but there are a lot, and I mean a lot, of inside cabins on that massive boat. So when I got stuck in what was to me, one of the crappiest cabins you can get on a cruise, I was very unhappy. I figured I had paid my dues over the years as I worked my way up to Gold status, but I quickly found out that Gold means very little in the scheme of NCL.

Below is the email I sent to NCL customer service before the cruise due to my frustration and absolutely nothing came of it.

So how the cruise was after I completed it is completely irrelevant as I was pretty much disappointed and angry from the second I stepped on the boat for the 4th time in as many years.

The email below went to my travel rep and I decided to post it here, as well instead of a review, as this is what I really cared about, just to share my frustration with my cabin assignment on my trip to Bermuda Sept 2015.

Dear NCL,

See, the more I think about it, it kinda feels like someone at NCL was telling me to take a flying leap for some reason. I mean, there aren't many more worse cabins than the 3 that are as forward as you can go on deck 8, or any deck for that matter. Am I being punished 'cause I picked the low cost choice?
I know it was a GTY cabin, but wow, out of all the interior cabins on that massive ship, that's where they put me and my wife? Those should be the last cabins on the entire ship to be filled with GTY. I guess they were telling me i can take my Gold status and wipe my **** with it, for all it matters.
You know, there are a lot of non NCL ships out of Bayonee NJ. maybe next year I will look into those; try another cruise line for a while.
There are positives and negatives for all lines but maybe it's time to give another line more business and work my way to a higher level, then see who cares more for customer loyalty.

PS: As all I will get is a piece of chocolate each day in my crappy cabin for being Gold, I look forward to sharing this story with any passenger that wants to hear it while on the cruise, and though you people don't know me, what you should know is that like a car salesman, I am very persuasive when I want something, or like something, or in this case, am dissatisfied. So when I tell everyone my story of my crappy cabin assignment--and I have thousands of people to choose from on the boat--, when I get to the end, the moral of the story is: Don’t bother sailing with NCL repeatedly and working your way to a higher level, as in the end, it won't get you anything but a cabin at the absolute tip of the boat

Oh, and a piece of chocolate.

Addendum: Knowing my cabin would be terrible, I upgraded to a balcony and got the free UDP diner package as well. Made it a million times better cruise. But though on deck 12, it was still not good enough to avoid being up late, as party on H20 Deck (deck 16) was so loud, bass so powerful, it shook me and my wife out of bed at 12:30 AM. (we were going to bed early--around 11 or so--and getting up early to avoid crowds on pool deck. FYI: it works great).

On this size boat, be very careful where you choose your cab on, as it's so packed with restaurants and clubs to soak cash from guests you may end up above or below something horrible. And never choose a guarantee only on this boat, spend the little extra and pick something, or enjoy walking forever each day.

Despite the drama above, as we are used to this ship, we had a nice time, and though there are always hiccups along the way, if you come home, fat, happy and with fun memories, count it as a great cruise--which it was.

The weather was great, no waves at sea, great food, and wonderful staff. This was actually one of the best cruises yet as it all came together. And guest services offered to move our cabin and sent wine as an apology for the noise. But we liked out cabin's location by day, though, loved it even, but at night there were some issues. But that's what happens when 4000 people are crammed on one ship.

 *** EDITED 9/24/15 TO REMOVE PROFANITY ***

 

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Ship tip

pick your cab on or wind up in the middle of nowhere with a ten minute walk each day to go t0 b-fast. the ship is far too big. smaller ships are better, easier to navigate

Ports of call

New York, New York

5 out of 5

Royal Naval Dockyard, West End, Bermuda

5 out of 5
Was this review helpful? 15

11 Comments

Gwbigdog    1 year ago

Thanks for sharing your cruise.

Gwbigdog    1 year ago

Thanks for sharing your cruise with us.

bagua    9 years ago

I have been on many cruises on many different lines. They all have their pros and cons. I don't expect much from having sailed on a cruise line before. I pick the date, the port, the line, the boat and the cabin that works for me. I expect nothing other than what I have paid for. Loyalty means nothing to the cruise lines and it a and it means little to me.

bigb591    9 years ago

I always book my own cabins i look on line to see each level to see where i want to be , you get what you pay for next time don't be so cheap lol

JusMe    9 years ago

Instead of being nasty and telling people you do not care to get e-mail and read comments you could go to the review and un-check the box to be notified when people comment......... 

P.S. GTY is filling the cabins nobody wants.......you got what you paid for.

NickChris456    9 years ago

Did my homework before I came my husband walks with a cane and got a balcony cabin on 10th floor 10874 sandwiched between two decks but close enough to all the action a short elevator ride away.

dcaland2001    9 years ago

Sorry you don't want comments on your review. Will never bother you again. Good luck on future cruises with whatever cruise line you choose

lovestocrusie    9 years ago

I should note that I only leave these reviews so I can get a credit from my travel agency after the crusie. Otherwise I dont do reviews, dont have the time, but basically my travel agency is paying me to leave a review so I take the time to write what I felt and not phone it in. To anyone else reading this, please dont comment or reply, I dont need the extra emails when i get notified. I really dont care.

thank you

glomarrone    9 years ago

As you discovered it is better to book a specific room.  At least the staff sent you wine and offered to move you.  Since you enjoyed everything else about the cruise, I suggest picking a specific cabin next time and all will be well.  They have these less desirable room n all ships.  It is up to you to be savvy enough to carefully choose a good one or seek the help of an experienced travel agent.  All cruiseline want happy satisfied passengers.

dcaland2001    9 years ago

My one question would be why do you let them pick the room for you? I don't get it. If you pay the least amount of money for the lowest catagory of room, were you unaware from the deck plans where that room could possibly be? I have always looked at deck plans, (even on my 1st cruie) before making my reservations and I pick the catagory and deck I want. I do not take a chance and hope for the best room based on my loyalty program. I will be taking my 10th cruise next year and with the research I do before each cruise I'm going on, I have checked the deck plans of that ship and made my reservation. I have never been disappointed with my room selection, Better luck on another cruise line.

jwolf    9 years ago

Really , as you being a past cruiser, you should know better. The ship is not the cruise its transportation to your destinations. All you do is sleep in the cabin. don't cruise anymore

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