Worst Cruise EVER

Norwegian Bliss Cruise Review to Mexico

michruff20

Contributor Level: Purser

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 13

Overall rating:

1.4 out of 5

Verified Review

5 Night Mexican Riviera (Los Angeles Roundtrip)

Sail date: December 19, 2023

Ship: Norwegian Bliss

Cabin type: Balcony

Cabin number: 11298

Traveled as: Singles/Friends

Reviewed: 4 months ago

Review summary

I would never take this cruise line again! After enjoying cruises on Carnival, Royal Caribbean and Virgin Voyages, I was disappointed and frustrated with the poor quality of this cruise line. I have NEVER wanted to go home while being on vacation! Issues included: 1. I upgraded my internet package but was still unable to access my email or receive texts (even from others onboard). 2. My waiter from Cagney’s returned the wrong card to me and I assume he gave my room key to the person whose room key he gave me…?! 3. Our balcony neighbor was smoking but we were harassed when we complained and eventually had to move ourselves. 4. The sink in our room did not drain properly. 5. The rooms were not cleaned well - I found items from the previous occupants in our room! 6. The hours during which they serve food don’t make sense. Breakfast at the buffet ended at 9:30, which is way too early, and the only 24-hour restaurant won’t let you take food from the restaurant. Room service, which has a handful of items- requires a $10.95 surcharge, didn’t answer the phone in a timely manner and made me SiCK (see next point)! 7. I got FOOD POISONING FROM ROOM SERVICE AND WAS QUARANTINED WITH NO REIMBURSEMENT TO THE ACTIVITIES I HAD PAID FOR BUT HAD TO CANCEL. 8. When I went to medical onboard, the nurse took my blood pressure incorrectly (over my sweatshirt), didn’t take my temperature properly (missed my ear!), and couldn’t find my vein for my IV (I left without receiving this).

Embarkation

1 out of 5

Chaotic, cramped, disorganized

Ship experiences

Food and Dining

1 out of 5

Disgusting complimentary offerings, though the specialty steakhouse and seafood restaurant were good. On day 3, I ordered room service because the ONLY place opened past 10:30 was crowded and got FOOD POISONING! It was clockwork, I was expelling exactly eight hours after eating,

Onboard Activities

1 out of 5

The spa was the only saving grace, but the treatments were, as expected, incredibly expensive. Everything else was crowded or difficult to access due to lines or crowding.

Entertainment

1 out of 5

Singers were typically off-key. I tried to get into the comedy show and it was too busy to access.

Children's Programs

No kids

Service and Staff

1 out of 5

Most of the personnel was rude, with a few notable exceptions. They ignored questions, did not know answers, and did not want to be bothered to help.

Ship Quality

1 out of 5

We had to change rooms because our neighbor was smoking (why did We have to move?!) but upon getting into the new room we found a used tissue and a ring on the floor. NOT clean. None of the bathrooms have toilet seat covers, which is disgusting. And, although they have several signs asking guests to wash their hands, several of the restrooms ran out of soap.

Cabin / Stateroom

3 out of 5

It was as expected, small but spaced well, considering.