Terrible customer service and disturbing comedian

Item: Norwegian Bliss
Rating: 3.1
Author: slmlegal7

Norwegian Bliss Cruise Review to Caribbean - Bahamas

slmlegal7

Contributor Level: Deck Hand

Cruises: 4-6 cruises

Review: 1

Helpful Votes: 108

Overall rating:

3.1 out of 5

Verified Review

7 Night Bahamas & Florida (New York Roundtrip)

Sail date: February 16, 2020

Ship: Norwegian Bliss

Cabin type: Balcony

Cabin number: 15280

Traveled as: Family (young children)

Reviewed: 4 years ago

Review summary

The food and the ship were great. They were lots of great people that worked on the ship. But Norwegians policies and how they handle things or embarrassing and and not discrete at all. There are many other ways to notify someone that their credit card fraud has been activated rather than pulling them out of a line in front of other guests and in front of my family… And then to have me stand there for 15 minutes while they try to cancel the cruise deposits that cause the fraud alert in the first place. I think it’s pretty ironic that I was actually seeking to go on another cruise with them and that’s the charge that triggered a problem that they could not get their act together to tell me about ahead of time.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

4 out of 5

Entertainment

1 out of 5

There was a male comedian on board who thought it was funny to mercilessly make fun of women’s bodies in a very negative way, even go so far as to make jokes about kidnapping and killing women, and then to top it all off he made fun of disabled kids who stutter and stammer. I have no idea how Norwegian thinks this is OK. I understand that comedy can be edgy but when we’re taking the opportunity of a man saying Gross disgusting and vile things about women and making fun of disabled kids?!

Service and Staff

2 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

Ports of call

Nassau, Bahamas

3 out of 5

Disembarkation

1 out of 5

I was appalled to be pulled out of the disembarkation line because I had opted to put a deposit on a cruise for the future. But nobody told me is that the deposit did not go through because of my credit card fraud protection’s. They could’ve told me on the spot the day before, call my cabin, left me a note, called the next morning, but no. Norwegian decided that the best way to handle this was to pull me out of line in front of other guests and my family

10 Comments

Gwbigdog 1 year ago

Thanks for sharing.

Thumbs Up 0

Flag

Gwbigdog 2 years ago

Thanks for sharing your cruise.

Thumbs Up 0

Flag

trenstravels 4 years ago

Thanks for the tip regarding booking a future cruise while still onboard. I will make sure to notify my credit card just in case I might want to do that. Sounds like the food was good and I'm assuming the cruise went okay (except for the credit card /customer service issue) since you were considering another cruise with this cruiseline.

Thumbs Up 0

Flag

cruiserforlife9 4 years ago

@fele I notified my bank in advance and they still put a hold. I was furious to say the least. It was cleared up pretty quickly but the embarrassment.

Thumbs Up 0

Flag

cruiserforlife9 4 years ago

@fele

Thumbs Up 0

Flag

fele 4 years ago

I learned the hard way to notify my bank and the credit card company when I'm heading out. Had a similar situation in Florida on a business trip while my daughter was at home using my family card in Texas with Grandma. Two accounts flagged and locked...one customer (me) impressed and mortified!

Thumbs Up 0

Flag

cruisereckoning 4 years ago

Thank you for the review

Thumbs Up 0

Flag

Cruiserike0322 4 years ago

Thanks for your review, maybe your next one will be much better

Thumbs Up 0

Flag

CruzeFan 4 years ago

Sorry you didn’t enjoy it. Most people love cruising, but it’s not for everyone. As far as comedians, most understand they are being satirical and don’t take them literally.

Thumbs Up 1

Flag

bobduck1993 4 years ago

I am happy that you enjoyed the food and the ship,yet very sorry that you had to endure the tactless actions of the workers on the ship. I hope that your next cruise can somehow make up for this!

Thumbs Up 0

Flag

Other reviews of this sailing

My first cruise

Pleasant but very crowded cruise ship!

It was fun