HAL Great until Customs Took Over

Nieuw Amsterdam Cruise Review to Caribbean - Western

Experience: 4-6 cruises
Reviews: 5
Helpful Votes: 42

Overall Rating:

5 out of 5
7 Night Western Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: March 24, 2013
Ship: Nieuw Amsterdam
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 5 years ago

The food and service were great. Could not stop at Grand Cayman as port closed due to weather (not too bad as we have been there before). Only problem was disembarking at Fort Lauderdale due to Customs backlog. They only had two agents working for US citizens (non-US was backed up over 2 hours wait). Customs were holding passengers on the ship, letting only a few off at one time and we still had to wait on line for an hour for an agent. Not HAL's fault.

Food and Dining

5 out of 5
Excellent quality and all that you want.

Onboard Activities

5 out of 5
Plenty to do without feeling overwelmed.


5 out of 5
Entertainment great; went to all but two shows.

Children's Programs

No children with us but fact that children on board were not a distraction tells you about the programs.

Service and Staff

5 out of 5
Friendliest; excellent

Ship Quality

5 out of 5
Nothing to complain about--could not be better

Cabin / Stateroom

5 out of 5
Plenty of room
5 out of 5
Easy on (off a problem due to Customs)
5 out of 5
Best part of trip--like being on your own private island.

George Town, Grand Cayman Did not visit port

Could not go due to weather
3 out of 5
Dockside shops great--stop more suited for land excursions.
3 out of 5
Not much there to do unless signed up for land excursions.
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