Good but THEY DOUBLE CHARGED!

Item: Navigator of the Seas
Rating: 3.6
Author: ppeng001

Navigator of the Seas Cruise Review to Mexico

ppeng001

Contributor Level: Deck Hand

Cruises: 1 cruise (first)

Review: 1

Helpful Votes: 8

Overall rating:

3.6 out of 5

Verified Review

3 Night Ensenada (Los Angeles Roundtrip)

Sail date: June 07, 2024

Ship: Navigator of the Seas

Cabin type: Oceanview

Cabin number: 2258

Traveled as: Couple

Reviewed: 3 months ago

Review summary

Overall good experience, just the double charge and the fact that I couldn't get it resolved even though I went to the customer service desk is extremely dissapointing and annoying.

Embarkation

5 out of 5

Ship experiences

Food and Dining

5 out of 5

Onboard Activities

5 out of 5

Entertainment

5 out of 5

Service and Staff

1 out of 5

They freaking doublec charged my account even though we told them that we noticed it on board and talked to a customer service officer. When I called the hotline to help I was met with an automated voice that said "oh we can't help you and you have to wait and call your bank, good bye" NOT OK

Ship Quality

4 out of 5

Cabin / Stateroom

4 out of 5

It was clean