We had a most unpleasant encounter with your photographer and hope to seek redress.
Navigator of the Seas Cruise Review to Caribbean - Bahamas
3 Night Bahamas (Miami Roundtrip)
Sail date: May 03, 2019
Ship: Navigator of the Seas
Traveled as: Couple
Reviewed: 5 years ago
Review summary
We had a most unpleasant experience with your photographer Maxi and like to file a formal appeal to seek redress. By chance we strolled into her black/white studio, after we took a simple $60 digital photo outside. Thinking it was the same company, we assume the cost could not be too prohibitive. Maxi proceeded to take multiple photos without mentioning the $1k package; although we made it clear we were only interested in one couple photo to commemorate our 39th wedding anniversary - similar to the color version we took outside by her colleague. It was only on second day she mentioned about the $1000 to $3000 package. We were caught by surprise and felt compelled to buy the cheapest package as she had already done some work. The album finally delivered to us was smaller than the one she showed us and the photos are not to our expectation. We were not dressed for the expensive shoot, and did not have enough time to select the right pictures. It was all done in a big rush. We believe the album was not worth the $1000 and we felt cheated by such unethical sale tactics. Hope Royal Caribbean review this case and give us reasonable refund. We felt deeply disappointed and upset with an otherwise a perfect holiday. Looking forward to your reply.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Your photographer should be more honest and tell us the price before they start shooting the photos.
Ports of call
Perfect Day At Coco Cay, Bahamas