Worst RC cruise we've ever been on

I'm hardly certain where to start...with the food, I guess, which is usually a highlight of a cruise experience. It was terrible--at the breakfast/lunch buffets, the nightly dinner seatings, and the specialty restaurant we went to (Giovanni's)--both in regard to the offerings and the quality. And the portion size--the tortellini main course consisted of FOUR tortellini. There was no steak offering unless you wanted to pay a significant upgrade fee (more than a whole steak dinner at a regular restaurant). Water refills were infrequent and at no point was I offered a glass of wine with dinner--I had to hunt down the wine steward each night to request one.

There was at least one less public restaurant on board this ship than on the other four we've been on, so breakfast/lunch was a madhouse--if you could find anything edible. Even the french fries were consistently horrifically inedible. The only food option after 9pm was room service, which consistently took 1.5 hours to arrive and was nearly inedible.

I discussed the food situation with other guests and with the staff, and they all agreed. One staff member told me to never take an RC cruise out of Miami because they're the worst ones...but that's where they're headquartered, which seems odd.

Service in general was spread thin--across the restaurants, staterooms, and other areas--and nothing like we have had before.

The stateroom itself was dirty when we got there (lip prints on the mirror) and stayed that way. The beds were uncomfortable. The balcony was even smaller than usual and barely the depth of a chair.

The entertainment was okay-ish, other than the ice show, which was VERY well done and definitely of the quality I expect on a spendy cruise.

If this were my only RC cruise I would likely never cruise with them again. As it is...I've invested quite a bit to get to Platinum status and am not really sure where to go now.