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Navigator of the Seas Cruise Review to Caribbean - Western

Cruises: 7+ cruises
Review: 1
Helpful Votes: 8

Overall rating:

4 out of 5
Verified Review
Navigator of the Seas

6 Night Western Caribbean (Ft. Lauderdale Roundtrip)

Sail date: November 22, 2015

Ship: Navigator of the Seas

Cabin type: Balcony

Traveled as: Family (older children)

Reviewed: 8 years ago

Review summary

We enjoyed our cruise, but would fault the cruise line for not always having good communication between the passengers and the staff.

 

On one day all the snorkeling trips were canceled.  We had six people booked on a trip, but did not hear from the shore excursion people, but from other passengers. 

 

When you tried to call the front desk or the operator, it took a very long time for someone to answer and sometimes no one picked up the phone.

 

The My Time dinning was not very accommodating, they said it was because we were a party of 7, that we could choose between 5:45 or 8:00.  Not very good choices.

 

All the staff were kind and helpful. 

 

Don't know if it was the cruise line or the luggage people's fault but several of our suitcases were soaked through when we received them.  It was a very rainy day, but surely they could have put the luggage under some sort of cover.

 

 

Was this review helpful? 8

2 Comments

williamcate    8 years ago

We just finished a cruise with a party of 8. I sought out the Dining room manager when we first arrived on board, before we got into our cabin. Often there are floor managers, matree'ds and a my time dining manager who can help. Altho we still dined a little later than we wanted ( traveled with a 3 year old), we got excellent service and attention because we spoke to the right person.

KzxuRoMeMsMorKrFb7wXw5ifK    8 years ago

The luggage issue sounds legitimate and that's definitely a fault. Cruising with a party of 7 though you should really consider picking a set time. That's a large party and it's hard to accommodate on the fly. Did you try booking reservations in advance or wait until you boarded?

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