Disappointed

We loved the ship, the service was great, but the food was a great disappointment. We have been on 4 other cruises with other companies, and the most enjoyable part of the cruise was the food. This was not the case with Royal Caribbean. The quality and taste of the food in the main dining room and the Windjammer Cafe were substandard. The portions and choices in the main dining room were small and limited, and the food tasted precooked and unacceptable-with the exception of the lobster and tiger shrimp (of which we only got 4). My husband ended up ordered a $14.95 steak the last night, which he enjoyed. We feel that there is a big push for the specialty restaurants, which are very pricey. We feel that the food included in our price should have been enjoyable and tasty. The Windjammer was even worse. Much of what they offered was unappealing and tasted even worse. The 3 outdoor buffets that they had were tasty - the bbq on the 4th of July, the hamburgers/hotdogs on the last sailing day, and the Mexican buffet. We also bought the soft drink package, but had difficulty finding places to refill our drinks - usually in a crowded bar, which was a big inconvenience. I have never written a negative review before about anything, but you have lost us as future customers. I always thought that Royal Caribbean was a step up in cruising, but we did not find that the case. Also, there were problems with customs (their scanners didn't work, they said) when we disembarked, and we did not leave the terminal until 1:30. People were waiting in long lines to begin their cruise, while we were waiting in longer lines to get out of the terminal. There was lots of confusion. On the upside, the entertainment was very good.