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Don’t waste your money

MSC Virtuosa Cruise Review to Europe - Western Europe

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 20

Overall rating:

2.9 out of 5
MSC Virtuosa

7 Night Spain & France (Southampton Roundtrip)

Sail date: October 15, 2023

Ship: MSC Virtuosa

Cabin type: Balcony

Cabin number: 12360

Traveled as: Couple

Reviewed: 8 months ago

Review summary

There is so many better cruises I wouldn’t fall for a cheap cruise again as it works out more expensive, the cruise was a nightmare. I even tried to find a flight back from Spain and a lot of other people were also looking. Unfortunately, even after making a complaint the customer service is as useless as it was on the ship and they do not care whatsoever. You feel like you are totally on your own.

Embarkation

2 out of 5
Long queues just to drop suitcases off

Ship experiences

Food and Dining

2 out of 5
Breakfast buffet was impossible. It was crowded, and you had to fight for a seat. Getting a drink was also a nightmare most staff just totally ignored us, the other staff to busy

Onboard Activities

3 out of 5

Entertainment

3 out of 5
It was very warm outside and entertainment was inside didn’t make sense but was ok

Service and Staff

1 out of 5
Didn’t really get much service, unless I pestered for some service and even then getting a drink from a quiet bar was hard. My husband couldn’t get my drink for me. As the bar man said one drink per person but we in the same room

Ship Quality

1 out of 5
Dirty ship, jacuzzis had dark rim around the sides, no soap or hand sanitizer many of times. Room filthy and smelt of urine

Cabin / Stateroom

1 out of 5
Smelly

Ship tip

Don’t do it

Thumbs up

Ports of call

Southampton (London), England

5 out of 5

Bilbao, Spain

5 out of 5

La Coruna, Spain

5 out of 5

Disembarkation

3 out of 5

Traveler Photos

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