Don’t waste your money

Item: MSC Virtuosa
Rating: 2.9
Author: Pen123

MSC Virtuosa Cruise Review to Europe - Western Europe

Pen123

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 27

Overall rating:

2.9 out of 5

7 Night Spain & France (Southampton Roundtrip)

Sail date: October 15, 2023

Ship: MSC Virtuosa

Cabin type: Balcony

Cabin number: 12360

Traveled as: Couple

Reviewed: 11 months ago

Review summary

There is so many better cruises I wouldn’t fall for a cheap cruise again as it works out more expensive, the cruise was a nightmare. I even tried to find a flight back from Spain and a lot of other people were also looking. Unfortunately, even after making a complaint the customer service is as useless as it was on the ship and they do not care whatsoever. You feel like you are totally on your own.

Embarkation

2 out of 5

Long queues just to drop suitcases off

Ship experiences

Food and Dining

2 out of 5

Breakfast buffet was impossible. It was crowded, and you had to fight for a seat. Getting a drink was also a nightmare most staff just totally ignored us, the other staff to busy

Onboard Activities

3 out of 5

Entertainment

3 out of 5

It was very warm outside and entertainment was inside didn’t make sense but was ok

Service and Staff

1 out of 5

Didn’t really get much service, unless I pestered for some service and even then getting a drink from a quiet bar was hard. My husband couldn’t get my drink for me. As the bar man said one drink per person but we in the same room

Ship Quality

1 out of 5

Dirty ship, jacuzzis had dark rim around the sides, no soap or hand sanitizer many of times. Room filthy and smelt of urine

Cabin / Stateroom

1 out of 5

Smelly

Ship tip

Don’t do it

Thumbs up

Ports of call

Southampton (London), England

5 out of 5

Bilbao, Spain

5 out of 5

La Coruna, Spain

5 out of 5

Disembarkation

3 out of 5

Traveler Photos

8 Comments

Kalaka 11 months ago

MSC: Miserable Sullen Cruise Messy Stinky Cruise Morose Slimy Cluster Keep it going

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wynwyn 11 months ago

You shouldn’t have to pay extra for a clean and maintained ship. Those photos showed a lack of maintenance and cleaning. You are not the first to post about the horrible customer service on MSC ships.

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Ruby13 11 months ago

We usually buy our airfare through the cruise line so we have no problem

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Skooby 11 months ago

Two of the most crowded ships in the MSC cruise line is Meraviglia and Virtuoso. Both dock at popular ports. MSC isn't that bad on other ships, especially smaller ships. And you can always book the Yacht Club (ship within a ship) option and be treated like a king/queen.You wouldn't believe you were on the same ship. I have two bookings on the Virtuoso ship back to back (total 19 days) coming up in the autumn and I'm only going specifically to see the port cities and to blend in with my other cruises before and after MSC. My sailing is in October and unfortunately that's around school break in northern Europe.

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javawoody 11 months ago

Thanks for the review

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cruising2004 11 months ago

Sorry you were disappointed with your cruise.

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Gwbigdog 11 months ago

Thanks for sharing

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Niavlys 11 months ago

Based on the 29-25 last review for MSC, am starting to think that the M in MSC stands for Miserable...

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