Overall, a nice experience. Their website is a disaster. The app only works on board, so not really an alternative. The guests often can't figure out the elevators. And Yacht Club basically obliterates the traditional one-class model of cruising. But the ship is nice, it was a great deal, and a few inconveniences didn't ruin it. I'd definitely sail MSC again, if the opportunity arises.
Embarkation
2 out of 5
A mess. They were running late. Very long lines in hot sun. Nobody seemed to be checking boarding group schedules. Not enough screeners to open all lanes, and not enough lanes for a ship this size. Past this bottleneck, it went smoothly.
Ship experiences
Food and Dining
4 out of 5
MDR: Better than expected. Ate there twice (dinner), good both times. Buffet was good for lunch. Could use a little more variety at the salad bar. 2 specialty meals: Butcher's Cut and Kaito. Butcher's cut was quite good. The overcooked my steak, but quickly and cheerfully replaced it, so no harm done. Kaito was a teppan meal, and I understand it's a show, but the noise level in the room, the endless banging on the grill, and the constant singing by the chef got to be a little much.
Onboard Activities
4 out of 5
Pools, slides, hot tubs, all I used were pretty nice.
Entertainment
3 out of 5
Main theater show would have been better with live music. Some of the smaller groups were good. Comedian was just OK.
Service and Staff
5 out of 5
I thought everyone was quite nice.
Ship Quality
4 out of 5
My biggest complaint is design. No forward facing area unless you were in Yacht Club. No deck that could be used for walking laps all the way around. It's only a couple of years old, so excellent condition.
Cabin / Stateroom
5 out of 5
All good. Needed a little maintenance that took a couple of days to get done, but nothing serious. AC worked better than most ships I've been on.
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