We've cruised for many years and have sailed over 20 times with different lines. This was our first time on MSC. Overall, we were not super impressed.
It seemed like the staff wasn't expecting a full ship on this Christmas sailing. Then, when things ran out, they said the ship is very full.
Embarkation
3 out of 5
Great! It was very crowded, but the line kept moving. Tried to give check-in agent our completed health forms. They were not collecting them!
Ship experiences
Food and Dining
3 out of 5
Main dining room was wonderful! Buffet was poor. No one at entrance to tell people to wash their hands on the way in. Thumbs down on food quality. Ran out of coffee, creamer and mugs in the morning. Ran out of cookies every night by the time the show ended.
Onboard Activities
3 out of 5
We enjoyed the pools and ropes course.
Entertainment
4 out of 5
Shows in the Broadway Theatre were excellent!
Children's Programs
Don't have young children
Service and Staff
3 out of 5
Our waiters and room steward were both great. Most other staff members on the ship didn't know the answer to questions or just lied to us.
Ship Quality
4 out of 5
Beautiful ship and well maintained. Not too many hand sanitizers around.
Cabin / Stateroom
3 out of 5
The balcony cabin was clean and comfortable. Very little storage space for clothes (we had 3 people).
Lots of people all at one time. Poor management by ship staff. We kept moving along with cruise staff and then port agents yelling directions. Thought it would be more organized.
Thanks for your feedback. Looks like the staff still can't answer basic questions. Same thing happened to me or they give the wrong answer purposely to get rid of you.
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