Terrible customer service. Will find another cruise line for future trips.
MSC Meraviglia Cruise Review to Caribbean - Bahamas
4 Night Bahamas (Port Canaveral Roundtrip)
Sail date: December 11, 2022
Ship: MSC Meraviglia
Traveled as: Large Group
Reviewed: 1 year ago
Review summary
Pre-cruise email and phone customer service was extremely terrible. The on-board MSC app and wi-fi did not work properly. Wait line for help averaged one hour per visit, with multiple visits required.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Never use MSC, find another cruise line
Ports of call
Ocean Cay MSC Marine Reserve, Bahamas