Poor customer setvice

Item: MSC Meraviglia
Rating: 3.2
Author: scafaro

MSC Meraviglia Cruise Review to Caribbean - Bahamas

scafaro

Contributor Level: Third Mate

58 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 3

Overall rating:

3.2 out of 5

3 Night Bahamas (Port Canaveral Roundtrip)

Sail date: March 17, 2022

Ship: MSC Meraviglia

Cabin type: Balcony

Cabin number: 10110

Traveled as: Family (older children)

Reviewed: 2 years ago

Review summary

Paid extra to choose cabins and they took them away from us. We had 5 cabins and ended up all over the ship. Tried to challenge them but they would not give us our cabins back.

Embarkation

4 out of 5

Smooth getting on the ship

Ship experiences

Food and Dining

1 out of 5

Restaurant not too bad but the buffet was terrible. Not enough selections and they could not keep up with demand

Onboard Activities

4 out of 5

Service and Staff

3 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

1 out of 5

This was a handicapped cabin but there wasn’t a sofa or a chair to sit on in the room. You had to sit in the bed.

Ship tip

Watch your bill- we had free internet and wifi and they kept adding charges for both. Also we were supposed to have an onboard credit at the time of the booking and we lost that too.

Thumbs up

Ports of call

Port Canaveral, Florida

5 out of 5

Nassau, Bahamas

2 out of 5

Ocean Cay MSC Marine Reserve, Bahamas

5 out of 5

Disembarkation

5 out of 5

7 Comments

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